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Business Profile

Internet Services

Wifinatix

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am seeking help in receiving several refunds from Wifinatix. I set up internet service with them last year (2023) when I moved into this home in ******. They charge $127.00/month for their standard wifi service and $4.45/month to rent their modem, for a total monthly fee of $131.45. Our billing cycle is on the 25th of each month. On May 20th of this year my partner was interested in upgrading our service and called **** at Wifinatix inquiring about his options and mentioned that he will be shopping around. Immediately after this phone call I got two notifications from my bank that Wifinatix charged us $131.45 two times. I called back and **** claimed that it was because we were behind on payments. I sent him screenshots of my bank statements to prove that we've paid every month on their autopay system. He reluctantly realized the mistake on his end and said he would issue the refunds. He only reversed one of the charges and then billed us again on 5/26/24 for our normal billing cycle. We told him that we're still expecting the second refund and will be discontinuing service next month. He avoided our phone calls that next month beginning on the 24th (two days before the end of our billing cycle). We finally got ahold of him and paid his $299 cancellation fee on 6/27/24 and returned the modem within the required time. Today (7/26/24) I opened my banking app to find a pending charge from Wifinatix for $131.45. I cannot get ahold of anyone from the company regarding this charge and I feel that I am still entitled to my second refund from May and now this charge. I am upset that they kept my debit card information and that it is still in their autopay billing system. I am hoping to receive a refund (and an apology??) to a total of ($131.45 x 2) = $262.90

Wifinatix is NOT a BBB Accredited Business.

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