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Business Profile

Bicycle Dealers

Cognition Cyclery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a bicycle in October 2023 from Cognition Cyclery.On 7/26/2024 I have been contacted directly by a third party ************* presented themselves as a "Bike Recovery Action Team Seattle") who said that they have found my bicycle claiming that I have purchased it from Cognition Cyclery. The picture provided was not my bicycle but it seems like an exact same model photoshopped into a scene. Since I did not lose my bicycle, I have contacted Cognition Cyclery to report the incident but they confirmed they have been contacted and shared my information directly with said third party (my Name, Phone Number and the fact I have purchased the bicycle). Cognition Cyclery shared my personal information with a third party without my permission and I suspect the third-party might be a "lost bike" scam.

    Business Response

    Date: 08/10/2024

    Thank you for reaching out and for giving our business an opportunity to respond to this complaint. We were approached by this company who recovers stolen bikes and we did confirm that this was a possible owner of this bicycle as we will always strive to connect owners with stolen property. It was our mistake giving out our customer's phone number to this company. We spoke with both the customer and the company in the wake of this situation explaining that this was not the customer's bike and that no further action was required on their behalf. Furthermore, we will no longer be supplying anyone with customers' contact info moving forward and have made this abundantly clear with our staff. We apologize that we exacerbated and/or created an issue that should have been a non-starter but we promise that it was from a place of compassion and not done with intended harm. As previously stated we are learning from this mistake and ******************* wall all further companies trying to reconnect stolen bikes with their owners.

Cognition Cyclery is NOT a BBB Accredited Business.

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