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Business Profile

Computer Software

Heally, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to see the process about renewal of weed card,they sent me something that said fill this out once I seen it asked for my card number I stopped. Then received a call from what he said he was a doctor asked for my weed card id number I gave the number told him didn't fill the paperwork he said I'll call you next year and hung up not even 10 minutes later money was taking off my card which I have been trying to get back from that moment until now.

    Business Response

    Date: 04/18/2025

    The patient stated in his complaint that he did not give his card info when he was signing up. If that was the case, we would never have been able to bill his card. We cannot bill a card if the patient does not provide it. He went through with the process and took the call from the doctor. Based on his description of the conversation with the doctor, we felt that a refund was appropriate and issued it on 3/26/25. The patient has been emailed the receipt. We have tried to reach out to the patient several times to let him know the refund has been issued. We have not been able to get ahold of the patient. In conclusion, we can not bill a card if the info is not added however the doctor should of made time available for questions and did not. We have spoken to the provider and he did have an emergency that day and apologized if any patients may have fealt rushed.  For those reason we did issue a refund.

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised a medcard after my visit that I paid $46 for. I never received it and reached out when they told me they sent it. Turns out they lied and never sent it. They then tried to charge me even more for it to be sent. Ive demanded a refund but they have ghosted me. Ive reached out to all their phone numbers and their email with no response. I just want a refund as I paid for a service I never received.

Heally, Inc. is BBB Accredited.

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