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Business Profile

Covid Testing

OnPoint Testing

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Complaints

This profile includes complaints for OnPoint Testing's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnPoint Testing has 9 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled a rapid antigen covid-19 test for a cruise I was talking. I paid $138 for myself and husband for the test. In order to schedule the appointment I had to pay upfront. I did this online. I shortly thereafter the same day was that I couldn't take that test it had to be a PCR test. I cancelled my test for the antigen and rescheduled it for the **** Again paying upfront this time for $258. I called on the phone about a refund of the first test. I was told it would be processed on Monday (this was a Tuesday) and that it would then take ***** for my payment to be refunded back to my credit card. This all took place on June 7, 2022. Still no refund and when I called the same phone number I couldn't get to a person to talk to. So I emailed actually from the same email they had sent both of my payment confirmations. Finally someone told me to copy and paste a request form they sent an fill it out .I did this twice. Now I get no response at all. I did get my test I paid $258 for but I want the $138 refunded for the test I cancelled well in advance. I had my appointment for June 23, I canceled on June 7. If you can get them to refund my money that would be great but I will never use this testing business again. Thank you. *********************

    • Initial Complaint

      Date:08/18/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were scheduled for 2 tests on June 15 and the person never showed up. We are trying to get our money back and they refuse to work with us to apply the money back. They say they will get in touch and have not for 2 months. This is unacceptable practices and is in the **************** location. They won't answer the phone or speak on a live chat. We need our refund as we are on a limited income and this is out right fraud and theft.

    • Initial Complaint

      Date:08/15/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a virtual service for $30 and never received any links or information. I have contacted the company without any replies for my money back. This company is complete fraud and should be prosecuted.

    • Initial Complaint

      Date:08/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for online covid test for myself and my girlfriend at Onpoint Testing for our return trip back to ****** from **************. The day before our test ****** dropped the covid testing requirement to enter the country so I canceled my appointment and asked Onpoint for a refund. Have tried contacting the company via email and phone number to no avail. Company will not answer or respond let alone issue me a refund of $37.98 for my order number ******.

    • Initial Complaint

      Date:08/13/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled an appointment by phone (followed by an email) on June 21st but have still not received reimbursement (which was supposed to take a few business days). Order number was ******. I tried to contact the company multiple times throughout the day on July 30th, including via their chat support system: each time I was disconnected once I got closer to my turn and after waiting in line for at least one hour. Each time they requested to input contact info so that they could follow asap since they were experiencing high call volume. I received emails stating my request was updated but never got any follow-up.

    • Initial Complaint

      Date:08/09/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered online medically televised covid tests for an upcoming cruise for 2 people. Cruise was cancelled by cruise line. I informed OnPoint right away requesting a refund. Appointments were for almost two months out. No service had been provided, no service will be provided. Service was already paid for because they make you prepay. Appointments are cancelled. AGAIN NO SERVICE HAS BEEN PROVIDED. They refused a refund. My order confirmation doesnt state it is non-refundable. They are committing theft by refusing a refund for a service that has not and will not be provided. I company should not be able to withhold payment based on the idea that I might want to use it in the future. No goods or services have exchanged hands. It should be illegal for them to keep payment for no services rendered.

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made an appointment for a rapid test before our flight. Showed up to the location for our appointment and no staff were present and no sign that they were closed. Called the hotline and put on hold indefinitely multiple times.This company is a scam.

    • Initial Complaint

      Date:07/31/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/06/22, I ordered Certified Virtual Teleservice COVID testing for my family of 6 (order # ******) from OnPoint Testing. My credit card was billed for $89.94. I proceeded to register my family members and set up the virtual appointments via Zoom for 6/11/22. These appointments were time sensitive as our negative test were required before a scheduled cruise vacation. I received email confirmations of our appointments.On 6/11/22, we followed the provided link to attend our Zoom appointments. We waited 90 minutes for our host to arrive. There was no response. I tried multiple times to contact the company for help via phone and email. To this date, I have not received any answer. We ended up going to another company (********************) as we were very frustrated, and they were able to meet our testing requirements.I am requesting a prompt refund of the $89.94 charge because the company did not provide the service that I paid for.

    • Initial Complaint

      Date:07/29/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for a telemed covid test *******. No one contacted me nor was the service followed through. This company got me credit card information and my personal information such as address, birthdate, and insurance company information.

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 3, 2022 I booked four Rapid Antigen COVID tests with OnPoint COVID-19 Testing (order number ******) costing $276. These tests were scheduled for the morning of June 28, 2022. However, I quickly realized I made a mistake in the booking and emailed them on June 3, 2022 (within 10 minutes of making the appointment) and asked to cancel and receive a full refund. I received an automatic response asking me to fill out a form requesting a refund. I filled out this form and received another automated email saying "Refund request has been submitted to our accounting team for review. Kindly give them 10 - 20 business days to prepare your refund. Wait for there call, text or email. Thank you.". I waited until June 28 but did not receive my refund. As such, I emailed them on June 28 asking where it was, and they asked me to fill out the same form again, which I did, and then I received the same response to wait ***** business days, which I did. I still did not receive a refund, so I emailed again asking for it on July 12, 2022. All I received back was a response saying "Already, followed up with accounting". It is now July ******************************************** any further communication from them.

    OnPoint Testing is NOT a BBB Accredited Business.

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