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Business Profile

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Wiser Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WISER OWNS A COMPANY CALLED MOBEE WHO CONTRACTS INDEPENDENT CONTRACTORS AND THEN DOES NOT PAY THEM. WHEN YOU APPEAL WITH THEM, THEY SAY THEY WILL GET BACK TO YOU WITHIN 5-7 DAYS. I HAVE APPEALS GOING BACK SIX MONTHS. THEY DO NOT PROVIDE A PHONE NUMBER TO CONTACT THEM.

    Business Response

    Date: 05/29/2024


    Background
    Wiser Solutions has a mobile app called Mobee (acquired through a merger in 2017) which is free to anyone in the ** or ******. Users in ***** earn points by going to stores and answering survey questions around what they see in the store. Points are redeemed for gift cards in the reward center. 

    The user who complained, *********************, originally signed up for Mobee using the email address *********************** in April *********************************** the app. On January 12th, 2024 she emailed asking to change her email to ********************* (see attached image Initial Email Change Request). For security purposes, our process is to confirm the new email address and send their Bee ID which is found in their profile. ***** never responded to our many attempts for her to confirm the new information (see Email Change Follow Up 1-3). 

    We believe that there was confusion in ****** request to change her email. Her initial email request is to change her email to an *** address. However, on April 22nd, 2024 we received a voicemail from ***** stating her email is ******************* and asking for her rewards. This is an *** address vs. Gmail address. We tracked down this difference and followed up to both the *** and Gmail addresses. You can see that ***** viewed the email in her gmail address on April 23rd at the bottom of the Follow Up 3 screenshot. You can also see that we emailed her *** address on May 3rd attempting to confirm the change again. Given we had seen she saw the email on April 23rd we considered the matter dropped. 

    Finally, I can see in our user tool that ***** is continuing to complete surveys in the Mobee app and redeem her points (shown in JulieOhara User Activity screenshot). Her activity in the app would lead me to believe she would considered the matter solved as well. 

    I hope this made sense. Please let me know if you have any questions that I can answer further or if we can considered this resolved in the BBBs system.

    Thank you,
    *************************

Wiser Solutions is NOT a BBB Accredited Business.

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