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Business Profile

Multimedia Computers

Sling Media, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Multimedia Computers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled sling TV service. Received email confirming cancellation. Was charged for another month service later that day after I had received the email confirming cancellation. Contacted sling TV via chat as only means of communication I could find. Was refused refund, they stated I used service after cancelled. I did not use service after cancelled or to this day and I have now put a dispute notice on my credit card.

  • Initial Complaint

    Date:07/23/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled sling in early June on the TV where I subscribed to the service. I took a screenshot that shows service will cancel on Jul 19. Lo and behold, I go to my account on Jul 22 and find that I have been billed again for another month. This seems to be a common issue with asking as they are seeing a large number of customers leaving. I went on chat to customer service and offered to show them cancellation screenshot but was told they do not offer refunds - I recorded the chat for evidence. They told me to contact my credit card company to block payment. A company that does not value customers - I was one of the first to subscribe to the service when it started. I have paid for the service that I have used but this is just beyond acceptable!

  • Initial Complaint

    Date:11/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All of the football games are not working on sling today . I have friends here to watch the football that I pay for and dont have. Getting in contact with Sling customer service is impossible. They just have a computer answering all of my questions. This is very frustrating.

    Business Response

    Date: 11/28/2023

    November 22, 2023



    *******************************
    ** 18660

    Re:          BBB Complaint #********
                    *************

    Dear ********************:

    On November 22, 2023, we received your complaint, dated November 18, 2023, filed with the Better Business Bureau.

    You stated that you experienced technical issues with your service and you were unable to watch any football games. You also indicated that you were unable to reach customer service.

    On November 18, 2023, Sling TV experienced some technical difficulties that would have affected your ability to view programming. A $10.00 credit will be applied your account for this issue.

    We apologize for any inconvenience this issue may have caused.

    Sincerely,



    *****************
    Senior Corporate Case Manager
    Executive ********************************************* L.L.C.

    ***************************************************************** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************;

    Customer Answer

    Date: 11/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their service. And for a few months tried to use it. Decided to cancel because I could not get it to work. It continued to buffer so much that you could not even watch a 30 minute show. It was really bad. You would only see about 10 minutes of it. I called to cancel my subscription. I ask to have a refund since I can not use their product. They were rude and told me to read the terms and conditions. I asked to speak to a supervisor and was told that there is not one. I asked for a number to a home office and was told there was not one. I paid $58.71. They can have the $1.96 for the 1 day of the subscription.

    Business Response

    Date: 09/05/2023

    September 1, 2023



    ***************************
    *******, ** 75474

    Re:          BBB Complaint #********
                    *************

    Dear ****************:

    On September 1, 2023, we received your complaint, dated August 30, 2023, filed with the Better Business Bureau.

    You said you have been experiencing technical issues and have been unable to use the service. You requested a refund.

    Sling TV's no-refund policy states that refunds are not provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date; however, as an exception, I submitted a refund of $58.71.

    We strive to provide excellent customer service and we regret that your experience was unfavorable.

    Sincerely,



    *********************************
    Sr. Corporate Case Manager
    Executive ********************************************* L.L.C.

    ***************************************************************** /******* Better Business Bureau
                    ********************************, #***
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are shutting down their Slingbox servers on November 9th, rendering Slingboxes inoperable. This is inappropriate as I and others have spent good money on their products. There is no excuse for this since while they claim there are other options out there, there is nothing as good as their product which they're inexplicably shutting down. I demand that they keep their servers up.

    Business Response

    Date: 10/11/2022

    October 11, 2022



    *********************************
    57 **********.
    ************, ** 10801

    Re:          BBB Complaint #********
                    ************

    Dear **********************:

    On October 10, 2022, we received your correspondence, dated October 7, 2022, filed with the Better Business Bureau.

    You expressed concern with the shutdown of Slingbox servers,rendering Slingboxes inoperable.

    Slingbox is a product that allows the purchaser to sling (deliver) his or her ** programming to other devices for viewing, for a one-time purchase price (i.e., there is no monthly fee). Please note, 2017 was the last year Sling Media manufactured this product. Slingbox products come with a one-year manufacturer warranty. The warranty will be covered under the original terms and conditions if the product was purchased from an authorized dealer in ***************** or ******, and a copy of the original receipt is available. In addition, until the Slingbox servers are permanently taken offline on November 9, 2022, most Slingbox models will continue to work normally, although the number of supported devices for viewing will decrease as versions of the SlingPlayer apps become outdated and/or lose compatibility.

    When the Slingbox servers are taken offline in 2022, all Slingbox devices will become inoperable. 

    We are glad that consumers have enjoyed this product. The decision to discontinue it was made due to the fact that the demand for Slingboxes has decreased, resulting from the advancement of technology within the ** industry and the ubiquitous nature of streaming devices and services over the past several years. Sling ** is focusing its efforts on continuing to develop and enhance innovative products to meet the evolving needs for place-shifted viewing. We regret any inconvenience.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************
    Sr. Corporate Case Manager 
    Executive Escalations Team
    Sling **
    Phone Hours: Sunday-Thursday, 6:30 am-3:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 10/12/2022

     
    Complaint: 18184656

    I am rejecting this response because: I paid good money for my Slingbox and it is the only product of its kind that does what it does. Lack of current demand for boxes does not diminish the desire for those who own them to be able to use them.

    Sincerely,

    *****************************

    Business Response

    Date: 10/24/2022

    October 20, 2022



    *********************************
    57 **********.
    ************, ** 10801

    Re:          BBB Complaint #********
                     ************

    Dear **********************:

    On October 19, 2022, we received your rebuttal, dated October 18, 2022, filed with the Better Business Bureau.

    You expressed further concern with the discontinuation of Sling Medias Slingbox products.

    As previously advised, 2017 was the last year Sling Media manufactured Slingbox products. Until the Slingbox servers are permanently taken offline on November 9, 2022, most Slingbox models will continue to work normally, although the number of supported devices for viewing will decrease as versions of the SlingPlayer apps become outdated and/or lose compatibility. When the Slingbox servers are taken offline, all Slingbox devices will become inoperable. 

    We regret that you do not agree.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************
    Sr. Corporate Case Manager 
    Executive Escalations Team
    Sling TV
    Phone Hours: Sunday-Thursday, 6:30 am-3:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

Sling Media, Inc is NOT a BBB Accredited Business.

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