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Business Profile

Online Retailer

Loudmouth Golf, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Loudmouth Golf, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Loudmouth Golf, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/11 I ordered a shirt, two pairs of shorts and one pair of pants from Loudmouth. They were delivered and I realized the shorts and pants were the wrong size for my husband. I contacted Loudmouth for an exchange of all three and in turn I sent back the first three I received. They shipped the new items via ****************. First it showed they were “out for delivery” on 12/19 in Franklin MA to Sterling MA then it showed they were delayed in Ashburn VA 12/19. On 12/24 at 10:19 am I received a notification they were “delivered to my front door”. However when I checked there was no package further we had a small snow fall that morning and there are clearly no footsteps, as is evident in the attached photo taken on 12/24 at 10:26 am. I contacted Loudmouth on 12/23 saying the package was delayed/ missing and seeking assistance. Then when it was never delivered I again contacted them on 12/24, 12/27, 12/28, 12/30, 1/1, 1/6, 1/8, 1/10 (twice) and 1/15. As they have no phone number, I have only been able to use the online form or email. Their replies have offered zero assistance or any form of solution to this problem. I am seeking a new shipment of the product or a refund.

    • Initial Complaint

      Date:11/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned an item to Loudmouth on 9/24 asking for a refund. Item # *****. The auto response indicated I would receive a refund in 5-7 business days once the merchandise reached the warehouse. I have yet to receive the refund. I have emailed them 3 times in the past 10 days without a response. Their website does not have a phone number. My 3rd e-mailed indicated I was contacting the BBB, so here I am. Please let me know if you need anything else to get this resolved. Thanks for your help. ***** ******

      Customer Answer

      Date: 12/16/2024

      I have received my refund from Loudmouth.  Thank you for your assistance.  Happy Holidays!

    • Initial Complaint

      Date:12/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed and not delivered. No accurate tracking offered for packages. The company does not provide a phone number to address. The email provided stopped responding after providing a package tracking link which had outdated information. I was told they were checking their back end once they finally responded via ********* No further response after that. I am seeking a full refund and assuming this will get ignored by Loudmouth golf as has my entire customer experience.

    • Initial Complaint

      Date:10/18/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      placed order Your Order #********* (placed on November 13, 2020 3:03:21 PM PST) and products were incorrect and wrong. products are now no longer available and nothing else from the company is valid for original purpose.All attempts at email (email address post-master bounce) or calling (numbers are out of service or invalid) have all failed.Estimate of refund $576.80

    Loudmouth Golf, LLC is NOT a BBB Accredited Business.

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