Reviews
This profile includes reviews for FoamOrder.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 48 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJohn A
Date: 10/31/2023
5 starsJohn A
Date: 10/31/2023
I had a West Elm couch that was just a complete nightmare to sit on!! I did a video about my FOAMORDER.COM experience, I posted the link and I am completely satisfied with my order and the quality!! *******************************************
FoamOrder.com
Date: 11/01/2023
Thank you for your nice review and video ****! We appreciate it!Review fromPete R
Date: 06/24/2023
5 starsPete R
Date: 06/24/2023
tl;dr - quality yet inexpensive way to rejuvenate furniture We've had this sofa for over twenty years - it's well built (so we didn't want to purchase a new one) but the cushions were soft and have gotten mushy over the years. Mom likes to take naps on it and the non-supportive cushions helped her sciatica to flare up. A quick ****** search and I found Foam Order. The prices are very reasonable and I thoroughly enjoyed the walk-through process to order. A bit anxious about trusting my measuring (being a cushion), so ordered just one (three cushion sofa)I liked the different foam options. Went with EverFlex Very Firm (V54) with the Daycron wrap as these were going into existing sofa covers. Arrived in less than two weeks, fit perfectly, and were a noticeable improvement (in the picture, the left cushion is from Foam Order, the right cushion is the original). Ordered two more cushions and they fit perfectly while providing the firm support that has been missing. Mom approved is the highest recommendation that I can giveFoamOrder.com
Date: 06/25/2023
Thank you ****, we appreciate your review!Review fromVicki M
Date: 06/24/2023
5 starsVicki M
Date: 06/24/2023
5 Stars Wow!My order came a bit earlier than expected. My seat cushions on my sofa were just a mess. I like my ************ want to replace it. My daughter suggested I replace the foam in *********** me this sight. I measured them & chose what I wanted! Perfect ********* my sofa **************! I am extremely happy with the end result!************* | June 23, 2023FoamOrder.com
Date: 06/26/2023
Thank you *****!Review fromAnthony P
Date: 04/16/2023
1 starDo not buy from FoamOrder, they make it very difficult to change or cancel an order. I ordered a bed for my van - when I originally placed the order I changed my mind and increased the thickness of the foam about 10 minutes after the initial purchase. I heard nothing for a few days, no acknowledgment of the change, so I attempted to cancel the order twice, neither time getting through to a human. I followed the instructions on the confirmation email as to how to contact them. They let me cancel, but not without $100 restocking fee. They also said I had to agree to pay the $100 before moving forward - they shortcut that requirement and sent me a short email saying it was done, $100 gone.Review fromPat P
Date: 11/21/2022
5 starsPat P
Date: 11/21/2022
High quality and excellent service. Shipped my custom foam cushions within a week of placing the order. I highly recommend.FoamOrder.com
Date: 11/28/2022
Thank you for the review ***. We are always pleased to hear that a customer is happy with their order!Review fromLaks S
Date: 10/13/2022
5 starsLaks S
Date: 10/13/2022
Most helpful and knowledgeable **************** folks in the industry We did research by reaching out to a number of companies that do custom Cushions. We wanted to make sure the foam we picked was the right kind for Outdoor use. The ones that will drain water and will also be firm. We got the guidance we were looking for and every one from Order placement to finally picking up the cushions from the Richmond warehouse were extremely helpful.The order was completed in the timeframe they expected to have it all ready and we are extremely please with our new cushions. Since then we have ordered three more foam (only) for existing covers.FoamOrder.com
Date: 10/14/2022
Thank you for the review Laks, we appreciate your support and are really happy to hear that you were pleased with your order!Review fromRobin D
Date: 10/13/2022
5 starsRobin D
Date: 10/13/2022
5 Stars Great Product and Service!Perfect fit and comfort! Makes my sofa feel brand new. Thank you so much!***** D | October 13, 2022FoamOrder.com
Date: 10/14/2022
Thank you *****!Review frompeter B
Date: 08/12/2022
1 starpeter B
Date: 08/12/2022
We returned the foam they sent us the wrong sizes, it has been returned and they indicated that they have the return. Yet we have never heard from them again, this was 2 months ago.FoamOrder.com
Date: 08/13/2022
This customer placed an order online for custom cut foam. The customer realized when they received the foam that they had ordered the wrong size. Per our return policy, we offered to take the foam back minus a 25% re-stocking fee and to offer a credit for the balance that could be used to place the correct order. The return policy was shown to the customer and agreed to via a check box at checkout. The customer was not happy with this solution, and demanded a full refund. We would not comply with their demand per our previously stated policy. We feel the customer refused to accept responsibility for their error. We have issued a credit memo # **** = store credit for $1,202.58, and have notified the customer of this. Their complaint above does not reflect that they placed the order with the incorrect dimensions, and that they were notified of a credit for the return. Here are our call notes from interactions with this customer that shows that they admitted that they mistakenly ordered the wrong size foam, and that they were notified of the store credit. They neglected to mention these facts in their complaint. [5/27/22, 1:16pm] - ****************:Customer called in upset that they ordered the wrong depth. When I explained that they could return the foam with our policy they insisted that our webs site didn't show them the diagram of the finished foam, and that we are at fault because of it. He will be calling back Tuesday to talk to MC.[6/1/22, 10:41am] - MC:explained the policy to the customer and advised of return policy. he is not happy with that and wishes to escalate it. will discuss with MH -customer asking for half refund and store credit less restocking fee. so he can order the right size.[6/6/22, 12:54pm] - sh:Customer called and wants to speak to MH. *****: ************, email: ******************** Emailing MH and MC.[6/6/22, 1:14pm] - MC:Spoke to ***** and provided him local upholsterer in his area which he was offended by. He has not opened the box as he is aware of the mistake his wife made regarding the thickness. He doesn't feel that our policies work for him. He does not want store credit.[6/8/22, 11:53am] - sh:Peter's phone: ************ [6/8/22, 12:26pm] - MC:i called and left ***** a message advising that no decision will change and MH is out of the office. but he demands a call from him..i'll let MH know [6/8/22, 2:00pm] - MC:Customer returning items for store credit less restocking fee. RMA207819 [6/27/22, 11:39am] - Rica:Received 2 packages. Emailed customer if they are returning all 3.[6/27/22, 12:52pm] - RDM:the 2 packages are put back to stock. Waiting for MC's email so we can process store credit [6/28/22, 11:09am] - RDM:all 3 foams received. will have KM process refund [6/29/22, 6:36pm] - km:credit memo # **** = store credit for $1,202.58 [6/30/22, 9:39am] - RDM:We had processed your store credit in the amount of $1,202.58 Please note this when placing the new order:STORE CREDIT $1,202.58. Credit Memo #****.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.