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Business Profile

Electric Equipment Manufacturers

Merkury Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Equipment Manufacturers.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ref case ID ******* a replacement bulb was approved for warranty replacement. As of 3/21/2023 it has not shipped. Everytime I call I keep getting the same story - that I should get a tracking number in a few days and that my case will be escaled.

  • Initial Complaint

    Date:03/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase of $41.95 placed 01/30/2023. Purchase was for Geeni Prisma Plus E12 BLL Candle WI-FI Smart Bulbs (4-pack). Order Number is G114522.USPS Tracking number created 01/31/2023: **********************. Status: Pre-shipment. No change since 01/31.I emailed customer service on 02/25/2023 asking where my order was. I received a response 02/27 asking if they'd resolved my concern, but no call or email had been received with a solution. I apprised them of this on 02/28.I called customer service 03/02/2023. They took >45 minutes of me being on hold to answer the call, only to tell me they were going to escalate to Sales. I was told to expect a call back within a day or two. I never got a call back, and subsequently emailed them asking for updates 3/8, 3/10, and 3/16. No response has been received.I called today (3/20) and was told the same thing ("We'll escalate to Sales and let you know first thing") and yet I've been on hold for > 1 hr waiting for a manager to confirm what they're actually doing. I'm asking for money back and product delivered; otherwise their actions constitute theft.

  • Initial Complaint

    Date:02/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/15/23 made purchases I cancelled order before they even sent out but received order after I found it where mail lady left and returned to original owner. They received 2/2/23 and now refusing refund me my money. ***** I want my refund they received there stuff back. This company has many different emails and address so I added as much as possible ***************** this number a lady answer stated they lost in warehouse like that not my fault. You half wait the 15 plus minutes because no one calls back and no replys to emails for days but I do have them all saved.

Merkury Innovations is NOT a BBB Accredited Business.

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