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Business Profile

Online Retailer

555ink

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello , I made two purchases from 555ink.com , 555stickers on Instagram. (A) is for the first purchase of 200 stickers. (B) is for the purchase of 30 t-shirts I customized in multiple sizes. 1. A: June 5th 2023 B: June 8th 2022 2. Amount spent A; $69.00 B: $345.48 3. 555ink.com was supposed to send 200 stickers , split designs and 30 customized shirts. The shirts are on the website promoted to be finished and shipped in 3 weeks. I reached out at 4 weeks and was in somewhat of a conversation for another month to no resolve , the company never sent a tracking or showed any concern that my order was late / missing. 4. Id like a refund for my stickers $69.00, or my product to be sent to me. I have already disputed the $345.48 with my bank and had it resolved. I couldnt do it for the stickers because i purchased separately. 5. This business customer service was non existent, they ignored my questions and concerns more then help me in anyway. By august i still never got my items and was nervous to write this form.6. A. #**** B. #**** I have never received tracking after asking multiple times and being told they would ship the following Monday after being 2 months late. They ignored me and never send tracking for either order.( i attached all the text messages {not emails} because on the website they had a phone number, now the website is not available)

  • Initial Complaint

    Date:09/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $1858 worth of hoodies and T-shirts from 555ink and have not recieved them - they keep telling me they will ship but have not - it is long past their lead time and they refuse to give me a refund.

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from 555ink in February and every time I reach out to them to inquire about it, they ignore me or tell me it will be there next month but that month passes they tell me a real be there at the next month. They have yet to return my emails text or calls they are scamming people out of their money.

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased stickers and buttons back in Dec 2022 for an event I had planned that month. Two weeks based and I didnt receive any update on my order. I reached out then he responded that he could only make stickers not buttons. He had to find if someone can make buttons for him. He shipped my stickers only. reached out multiple times asking for an update on buttons. Never received a response or a refund of $66. I message them in email and Instagram and I am ignored. Its been 7 months and still no response!! I want my refund! Order #****

  • Initial Complaint

    Date:07/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order with this company I paid 380$ for 50 custom shirts. On 4/20/23. On the invoice it says order will be ready 2-4 week turnaround. I contacted them ************** they hang up on me or ignore my call. I text them they say they will send tracking number in 5 mins. Never got a tracking number. Its been 2 months already.

  • Initial Complaint

    Date:07/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered almost $400 in personalized clothing for my band. I ordered it over a month ago. No one will return my calls or emails. It says shipped. It has said that for 2 weeks. Phone says it's full.

  • Initial Complaint

    Date:07/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would give this business 0 stars if possible. I dont understand how they are possibly still in business after reading all these horror stories. They over promise, don't communicate or return emails or phone calls after they take your money. When they do return messages they are full of lies and excuses or nothing at all like its been for me for the last month. I ordered $1200 worth of sweatsuits in April and have not received anything. They state that garments take 2-4 weeks. Its been 8 weeks and nothing for me. I have submitted a complaint to the Better Business Bureau and my credit card company. Save your self a head ache and stress and just go somewhere else for your printing needs there are so many better screenprint/embroidery shops that will actually take care of you and take your money as a loan.

555ink is NOT a BBB Accredited Business.

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