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Business Profile

Auto Repairs

Collie Autoworks
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03-08-2022 I took my van for oil leak repair, I got an estimate for 5,353.55.They did all the work except rack and pinion.They promised to take care of the oil leak by replacing oil filter housing , vacuum pump. Its has been a year now and oil leak is still there. They didnt diagnose it well or didnt have the expertise. They replaced parts that are unnecessary, I took my van to another shop and they found the oil leak problem. Im asking a refund for ******** Thanks

    Business Response

    Date: 06/29/2023

    To Whom It May ********************* see attached invoice of the work that was completed on Mr.  *** vehicle. At no point was Mr. A "promised" ALL of his oil leaks would be fixed on his 2008 Dodge Sprinter Van with ******* miles. You will note we wrote specifically that we needed to "start" with the leaks we saw at the time, as we noted it was leaking from multiple places and there was oil all over everything. The vehicle needed to be cleaned and rechecked for leaks, we recommended he get it steam cleaned. We never heard back from Mr. A again until he came in and requested a transmission service on 9/8/2022 (***** miles later). At that time, he did not mention any continuous oil leaks. We quoted Mr. A for a transmission service, which he authorized, and we performed said service. On the invoice for the transmission service, we noted several other items leaking, see attached. After the transmission service visit Mr. A took to multiple social media sites slandering our business, stating that we overcharged him, and it was "unfair". He has left several negative reviews and now this. I am sorry Mr. *** van has multiple issues, but we are not liable for his van leaking oil or responsible for preventing it from leaking oil in the future. If he continues to publish false statements to damage our reputation, we may be forced to pursue legal action. 

    The parts we replaced were not unnecessary, they were leaking, he just had other leaks too. Mr. A has not provided any information on the oil leak the other shop found. We have a one year ****** mile warranty on all our repairs, as stated on our invoice. If there were any issues with the work we performed they would have been covered under the warranty time frame, we have had no interactions with Mr. A during this period regarding this matter. 

    Regards,

    ****** Collie

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