We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Heating Elements

Radiant Way, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Heating Elements.

Complaints

This profile includes complaints for Radiant Way, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Radiant Way, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/16 a repair was completed by radiant *********** to replace a faulty wire on my heated floor in the bathroom. The work itself took an hour, and I had initially discussed with the technical professional about the cost of this work. Upon getting the invoice for this work, I get an additional charge of $150 due to technical visit performed on 1/26. This fee was never disclosed before, after, nor during the repair work was being performed. In fact, almost a month after the repair was scheduled to be done, I hadnt gotten any invoice for a technical visit. On 2/21 I contacted the company to dispute this charge, and they kept saying that I got a good deal because they charge ******* dollars, which nowhere in their website did this company claim that this is their hourly rate nor that an initial technical consultation fee will be added to the final invoice. Keep in mind that the ******* was provided by the business owners who had not event visited my apartment where the work was done. He was super rude and I told him that I was going to submit a complaint for not being transparent with all the costs upfront, even after I asked them multiple times how much it was going to be.The technical professional and business should provide accurate estimates before a job is done so it will allow the customer to deny or accept the job.

      Business Response

      Date: 03/14/2024

      The customer was issued a refund for of the invoice total.

      Customer Answer

      Date: 03/14/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Radiant Way, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.