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Business Profile

Security

Orion Protection Services Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company allows its guards to stalk and harass customers. Even when customers file a complaint with their operations manager, the harassment continues with as if nothing was ever reported. It seems like Orions best interest is only in themselves, and not their customer. This company enables predators to work under the illusion of protection which is probably the scariest thing. I do not feel safe around anyone driving a car with the Orion logo on the side.

    Business Response

    Date: 12/06/2024

    Thank you for taking the time to share your experience with us.

    We are truly sorry to hear about the distressing situation you've described, and we take these concerns very seriously. The safety and well-being of our customers is our top priority, and we deeply regret that you feel unsafe.

    At Orion, we have a zero-tolerance policy for any form of harassment or inappropriate behavior by our employees. What youve described is completely unacceptable, and we want to assure you that we are currently investigating this matter thoroughly. If you have already filed a complaint and feel that it has not been addressed adequately, we sincerely apologize, and we will be taking immediate action to ensure this is handled properly.

    We value your trust and are committed to restoring your confidence in our services. Please provide any additional details or evidence that can help with the investigation. We want to ensure that this issue is addressed swiftly and appropriately, and that any individual(s) involved are held accountable.

    Your safety is our highest priority. If you would prefer to speak directly, please reach out to us at ************ so we can resolve this issue and ensure you feel secure going forward.

    Again, we are very sorry for the experience youve had, and we are committed to making things right.

    Sincerely,
    Orion Protection Services Group, Inc

Orion Protection Services Group, Inc. is NOT a BBB Accredited Business.

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