Complaints

This profile includes complaints for The Pasha Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Pasha Group has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Pasha Group

  4040 Civic Center Drive, #350 San Rafael, CA 94903

• 

  The Pasha Group

  23803 Wilmington Ave Carson, CA 90745-6230

• 

  The Pasha Group

  3000 W Chrysler Dr # 4 Belvidere, IL 61008

• 

  Pasha Freight

  6200b Beckley Street Baltimore, MD 21224

• 

  The Pasha Group

  2501 Broening Hwy Baltimore, MD 21224-6624

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called pasha hawaii on 6/26/2024 and inquired about my vehicle shipment i was informed they would call when it was available and they could give no more information. On 07/19/2024 i received an email saying my truck has been ready for pick up since 06/28/2024 and i now owe 450 dollars storage. This was the first contact from them. And i just happened to open the email since i usually would not open a generic email address like auto service since i would expect the company would use a title that would let you know it is not spam like maybe have their name in it or your booking number which they use while you are signing up for their service and not paid yet.

  Business Response

  Date: 07/25/2024

  At Pasha, we strive to make every customer's experience as positive as possible.  In this instance, **************** had a negative experience with our service.  We greatly regret that **************** suffered this disservice and chose to remedy the situation by refunding his entire storage fee in full (the transaction amount was actually $425).  That transaction took place this week and **************** should see it in his account very soon if it has not already happened.  We will not be compensating **************** an additional $1,400.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used this company to move from ****** to *********. They damaged our car and then caused tens of thousands of dollars in damage to our household goods. There was severe mold damage and then various items that were broken and damaged. When we received the items we were given a document that said we had to give notice of damage within 180 days and file a claim through a different system within 9 months. We gave notice immediately and the adjuster told us to file a different claim after we resolved the mold claim so that they didn't get mixed up and delayed.. That is exactly what we did, however, we did give notice that there were several items that were destroyed/damaged that were outside of the mold claim. After the mold claim was settled we submitted a claim for the damaged items. We submitted that claim on the last day of the 180 days, we have screenshots to prove it was submitted that day, however, they are alleging that we did not notify them in writing of our claim. The ambiguous language of the documents provided to us does not state that we have to provide an itemized list within the 180 days just that we have to notify them of a claim which is exactly what we did. However, we also provided an itemized list when we submitted the claim on the 180th day. This was within the time frame allotted by their company. Mind you, we already took a loss as the vehicle damage was in excess of their limits of liability. That was contractual so there wasn't much that could be done about it. The other, needs to be rectified. I have dozens of emails between the adjuster notifying him that we had an additional claim for damages so the notice was undeniably given and the itemized list of damages was submitted within the 180 days allotted. This company has caused irrevocable damage to items that are invaluable and now is trying to get out of compensating us for even the monetary value of those items. I have several documents and addition to the ones I will attach here.

  Business Response

  Date: 01/22/2024

  Our company is bound by the framework provided by US Transcom and decisions that are made follow that framework.  We have paid under the terms of that shipping agreement. The additional claims made by this service member are outside of the boundaries of this framework.  As such, we have suggested this service member share their concerns with their *** as that is the next step in the dispute process.