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Business Profile

Window Cleaning

Excellent Window Cleaning, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21868933

    I am rejecting this response because: I want them to pay to have the couch cleaned. To say that the technician was not near the couch is absurd. If it was any closer it would be out the window. I will contact the ************************* again for the cleaning

    Sincerely,

    ***************************

    Business Response

    Date: 06/28/2024

    On May 31, 2024, a technician from Excellent Window Cleaning did service the windows inside and outside of the client's home. On June 18, 2024, the client contacted our company again with the complaint that her couch had a stain. She provided pictures, but the stain is unnoticeable. Our technician advised that he did not walk past the couch in question. After much back and forth conversation, we tried to reason with the client and explained she should try some stain remover; rather than the **** dish soap she was trying. This complaint came to us over 2 weeks after our service and we still do not believe we are responsible, as the client admitted to us that she has a dog at home. The client has a history of bad complaints towards our company, yet has continued to call upon us for service. She has called upon an attorney and finally requested a refund, which was provided.

    Check # ***** dated June 26, 2024 was mailed from our office that same day.

    We have made the decision, to not work for this client going forward, due to her dissatisfaction to our services.

    We hope that the $150.00 refund will appease the client.

    Should any further explanation or commentary be necessary, please contact our office.

    Business Response

    Date: 07/08/2024

    We have an email from ***** at San Francisco ************************** saying ************** is requesting a refund in the amount of $150, the cost of the window cleaning service.

    We sent check #***** for $150.00 to ************** and it was cashed on July 1, 2024.

Excellent Window Cleaning, Inc. is BBB Accredited.

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