Complaints

This profile includes complaints for Armanino LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Armanino LLP has 7 locations, listed below.

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  Armanino LLP

  12667 Alcosta Blvd Ste 500 San Ramon, CA 94583-4427

• 

  Armanino

  6 Cityplace Dr Ste 900 Saint Louis, MO 63141-7194

• 

  Armanino LLP

  9666 Olive Blvd Ste 710 Saint Louis, MO 63132-3026

• 

  Holtzman Partners

  1710 W 6th St Austin, TX 78703-4703

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  Armanino LLP

  104 N Main St Saint Charles, MO 63301-2827

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 29 2023, my employer (**********) went out of business and Armanino was the company responsible with closing them out as far as I understand. During the process, in February 2024, they issued me a paycheck for my last week of pay from December 2023 that never got paid. That paycheck included a $381 contribution to my 401k for 2024 that never got contributed (and the 401k is with Guideline). Their error during this process froze all access to my 401k because it appears that Guideline never got the contribution. I inquired with Armanino at the time and now it has been a year that I have been emailing them to resolve this. My impression is that they work through a 3rd party (Benefits Coordinators) and the email thread with both Armanino and Benefits Coordinators has been dragging on all year. I check in regularly to see what they have done to resolve the problem and they are slow to respond, or don't respond at all. If they do respond, they send empty words that this is a priority, but give no updates to changes. I reached out to Guideline and they tell me that my account will remain frozen until Armanino fixes the contribution problem. So it also feels that what they tell me is not aligned with what Guideline says is the error. I have been very patient with them for a whole year on the email thread, but now am submitting this report as my first step toward taking legal action. I am attaching the email thread since May 1, 2024 in which I have been checking in with them to resolve the issue and getting very little response.

  Business Response

  Date: 04/10/2025

  When we initiated this project we engaged an Orphan Plan Administrator to complete the process of winding down the 401K plan for **************** that is currently being administered by Guideline.  During this process the Orphan Plan administrator has had difficulty completing the process due to a lack of responsiveness and delays by Guideline.  In an effort to move this process forward more quickly and efficiently we are now engaging more closely and directly with the Orphan Plan administrator to close the loop on all open items as quickly and as efficiently as possible and we will establish a schedule for providing frequent updates to Ms. *************** We apologize for any inconvenience this may have cause Ms. ******** and we will be work diligently to close the loop on this task. 

  Customer Answer

  Date: 04/11/2025

  Complaint: 23126629
  
  
  I am rejecting this response because:
  1. The matter still has not been resolved with continued great financial, legal (because this problem also makes me non-complaint with *** regulations), and emotional stress on me for a whole year.
  2. In the response that you forwarded, Armanino claims that Guideline is to blame for "lack of responsiveness and delays." I am in a thread with Guideline, and they have been the most responsive to me during this process even though they cannot give me full details for legal reasons and they can only resolve this with an admin at Armanino. They tell me that they are waiting for the right actions from Armanino / Benefits Coordinators, so that conflicts with Armanino's statement that Guideline is not responsive. 
  3. After filing this complaint, I finally got a response from Benefits Coordinators (and Armanino is cc'd), and the response to the core matter was very vague. Given how this has dragged out for a year with almost no communication, I require from both: dates and actions taken to resolve this problem. I need concrete evidence that they have pursued the correct instructions from Guideline to resolve the problem. I need dates and proof that they have taken those actions (because I only saw action taken this year after I directly got in contact with Guideline and forwarded them what I could gather). I also need concrete evidence of the dates showing proof that they are persistently reaching out to Guideline, including efforts to reach different people or departments to resolve this matter. 
  
  I am attaching a copy of the recent email from Benefits Coordinators and my response. You can see that ****** response from April 9, 2024 states "I had hoped to have more information from Guideline as to what the issues still are." That statement is vague and I need a track record showing that they have persistently reached out to Guideline for the correct instructions. I need clarity and dates that they took actions. Otherwise, I am left with the impression that they are letting this sit deprioritized and Armanino is doing nothing to take ownership and drive this to resolution.
  
  
  Sincerely,
  
  
  Tamao Nakahara

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for more than 10 years, and without any real explanation, my bill was nearly 50% more this year. No explanation. 14 emails without response. Back and forth. When you have been a customer for such a long time, don't you think the company should know your business and be able to do the taxes fast. But no, not this year. I get a $4200 bill for a single person, non-complicated, under 100k revenue S-corp. Does that sound normal to you? It is not.