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Business Profile

Customer Relationship Management

Experience.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customer Relationship Management.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint because Experience.com continues to display my home address on their website, despite my clear removal request and their written assurance it would be taken down. This exposes me to privacy and safety risks, and their refusal to remove the information violates both my reasonable privacy expectations and their own Privacy Notice.1. Experience.coms Privacy Notice defines Personal Information as data that allows someone to identify or contact you, including, for example, your name, address, telephone number, email address, as well as any other non-public Information about you that is associated with or linked to any of the foregoing data (Privacy Notice, Section 1). My home address, as published on their site, is unambiguously Personal Information under this definition.2. The Privacy Notice states: You may update or correct your Personal Information or close your account at any time by accessing your profile settings page on the ************* or by contacting us at *********************** (Section 10)The policy further provides:If our Services do not permit you to update or correct certain Information, you may contact us at the address below to request that your Information be modified. (Section 11)I followed the proper procedure by asking Experience.com to remove my home address, a sensitive piece of personal information. Although they acknowledged my request and said it was removed, my address is still visible.3. Nowhere in the Privacy Notice does Experience.com state that publicly displaying users home addresses is necessary for its business or beneficial to users. The policy provides no justification for refusing to remove this information upon request.

    Customer Answer

    Date: 05/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Their response states that its resolution may take 30 days to process fully, so it exceeds the time I had to respond to this business, so as of now, I am unable to confirm whether the business will comply.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:03/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed this company and told them I wanted them to take my information off their website. There was no response. I am no longer an insurance agent. My information is still on this site. I want it removed. If I am no longer in possession of my license- and have left the business entirely; my information should no longer be posted.

    Business Response

    Date: 03/19/2025

    Good afternoon,

    The profiled was removed from our site as requested.

  • Initial Complaint

    Date:08/27/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Experience.com has refused to remove my personal/professional information from its website. I am no longer a practicing insurance professional. I keep my license active, but that is all. I contacted them on 8/27/2024, Case# ********, and asked them to please remove my information from their site, but they have refused to do so.I did not ask to have my information on their website and do not wish for it to be listed.Thank you!

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled out my profile on experience.com and was not aware that I had signed up for a trial period nor did I understand that I was committing an annual agreement. Appararently I created an account on 7/14/2024, I was charged $99 on 8/14/2024. I was looking for a cancellation option because I had inadverently been charged. Once I emailed experience.com on 8/15 they informed me that I had signed up for an annual commitment. I would have never done that intentionally as my business cannot take on extra expenses at this time. I requested to cancel on 8/15.... I a comfortable with the one month charge as that was apparently my mistake... however there was never any email reminder that the trial was coming to an end or a reminder that this would commit me to an annual contract. I reached out one day after the billing occured and they would not make any changes. I feel this is predatory in nature. The fine print was well...fine and I feel as though I should be on the "hook" for the first month but not for a year. Again, I feel that this is a bit predatory in nature and not a good or forthwright customer experience. I'd love any help advocating for a cancellation... I do not seek a refund on charges already incurred.

    Business Response

    Date: 08/29/2024

    We have reached out to ************** directly and are processing a refund of her charge.

  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal name, phone number and physical address is appearing on their website and they are refusing to remove it. I am not comfortable nor safe with my personal information being shared. It violates my privacy and I do not want anyone showing up at my doorstep because they have my physical address from this companies website.

    Business Response

    Date: 07/02/2024

    At Experience.com, our mission is to ****** a transparent and informed community where consumers can access valuable information about local professionals and businesses. To achieve this, we create and maintain profiles based on publicly available information and customer-generated content. Our policies regarding profile management are designed to support this mission while adhering to legal and ethical standards.

    Why We Do Not Remove Profiles

    1. Transparency and Public Information: The information on Experience.com is often derived from public records and other publicly accessible sources. It is important for consumers to have access to accurate and comprehensive information about professionals and businesses to make informed decisions.
    2. Community Engagement: The Experience.com platform emphasizes consumer experiences and community engagement. Removing profiles could potentially deprive consumers of important insights and reviews that help them make better choices.
    3. Consistency with Industry Standards: Similar to other major platforms such as Yelp and Healthgrades, we do not remove profiles unless they meet specific criteria, such as business closure or legal requirements.

    Options for Profile Management

    While we do not remove profiles, we offer several options for managing and updating the information presented:

    1. Claim Your Profile: You can claim your profile on Experience.com to update and manage the information directly. This allows you to correct any inaccuracies and present your professional or business details accurately.
    2. Update Information: If the profile contains outdated or incorrect information, please claim the profile and make the necessary updates through the Profile tab. This will ensure that the information is current and accurate.
    3. Business Closure: If the business or professional practice has permanently closed, please report this information to us at **********************. We will update the profile to reflect this status.

    Contact Us for Further Assistance

    If you have any specific concerns or require further assistance, please do not hesitate to contact our support team. We are here to help and ensure that your profile accurately represents your professional or business status.

    Conclusion

    We appreciate your understanding and cooperation with our policies. Our goal is to maintain a comprehensive and accurate database that benefits both professionals and consumers. By working together, we can ensure that the information on Experience.com remains valuable and relevant to all users.

    Thank you for being a part of the Experience.com community.

     


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