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Business Profile

GPS Rental

Matrack Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in GPS Rental.

Complaints

This profile includes complaints for Matrack Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Matrack Inc. has 2 locations, listed below.

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    • Matrack Inc.

      2603 Camino Ramon Ste 575 San Ramon, CA 94583-9126

    • Matrack Inc.

      2481 Deerwood Dr Ste 108 San Ramon, CA 94583-1540

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/03 I got my first reminder about a renewal of this service happening on 08/10. Tried several times to cancelled online this unwanted subscription but their system was kind of difficult for me. On 08/06 I contacted support to get help cancelling the service. Finally, I could add one (1) out of two (2) to the cancellation process. Contact support on 08/10 trying to get some help. After that I went on vacation coming back to office, I found their response and I went straight to continue canceling this service. Subscription was finally cancelled on 09/11. After two (2) months I claimed for my refund, I was told that I cancelled a month after and no refund will be issue. I re-claim because they have records, I tried unsuccessfully cancel since 08/06, I contact support for help. They replied no refund. I understand all the process, I find it unfair, they know I was trying. I believe they may charge some partial fee for my delay but not a whole year.

    Matrack Inc. is NOT a BBB Accredited Business.

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