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Business Profile

Web Design

Sina Advisory Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2022 we contracted with Sina Advisory Group to purchase and install two new desk tops and monitors and install wireless wifi to connect those along with two other computers we already owned. We were charged over $9k for the purchase of materials and installation. We had networking and issues with the new desktops from almost day one. Repeated networking issues, repeated crashes of the new computers. To of the usb portals on both of the new desktops never functioned from the time of installation. When I requested warranty information for all items purchased, I was informed that the two desktops were actually refurbished models- not new. We were charged the price for new computers, $900 a piece, for these refurbished computers which would have cost us around $4-500. He has since refused to service used computers he sold us despite the one-year warranty he outlined in his contract saying that we, in fact, owe him an additional $3000 in service fees. The document I attached labeled "Warranty Info." is what he provided us with as our "warranty" on the two refurbished desk tops- that he was personally providing repair service for one year. This is what finally tipped us off that he sold us used computers.

Sina Advisory Group is NOT a BBB Accredited Business.

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