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Business Profile

Currency Exchange

Casa de Cambio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Currency Exchange.

Complaints

This profile includes complaints for Casa de Cambio's headquarters and its corporate-owned locations. To view all corporate locations, see

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Casa de Cambio has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place is shady and bad practice. On the sign on the currency exchange its listed as ***** for the peso for every US dollar. They clearly have signed that state no fees or commissions. However at the end of the transaction I saw my receipt at the currency exchange was at *****. At no point did the teller tell me that there is a fee until I was given my money incorrectly as not as advertised. They are a total scam and misleading and people would never realize if they dont check the receipt.

      Business Response

      Date: 10/22/2022

      Kiosk Enterprises Inc. is a business where we provide currency exchange at the locations. Two prices are advertice, buy and sell. The buy price is when the customer wants to exchange US dollars for ******* pesos and a percentage of up to 8% is charged for this service, which is announced in each window. The sell is when the customer wants to exchange ******* pesos for US dollars for which a service is not charge and which is also announced. No misinformation is given. Although the window and the receipt say that the transactions are final, there may be exceptions. 


      sincerely,

      Customer Answer

      Date: 10/22/2022

      this business should be investigated for misleading and scamming its own customers. Many people are unaware of this. Like said previously they have no signs on the service charge. Hope they fix the fraudulent business practices they do the for the community.

    Casa de Cambio is NOT a BBB Accredited Business.

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