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Business Profile

Currency Exchange

MRK Casa De Cambio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Currency Exchange.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 11, 2024, I visited ****************************** located at ************************************************************************************************ with the intention of exchanging dollars for pesos. Prior to entering, the business prominently advertised a buy rate of ****** and a sell rate of ****** per dollar. Upon entering, I engaged with an attendant and inquired about the buy rate, to which she confirmed the rate displayed on the exterior signage verbatim. Subsequently, I proceeded with the service by providing the requested identification and pertinent information, along with tendering the funds. After recording my details and counting the money, the attendant issued a document displaying a rate consistent with the advertised rates, but also included an undisclosed exchange fee of 11 cents per dollar. This fee had not been visibly/clearly displayed on the exterior signs nor was it verbally disclosed prior to the transaction initiation, as I had asked questions upon entering. Upon querying this additional charge, I was informed of its existence. However, as this information was disclosed and not transparently communicated beforehand, I promptly expressed my decision to decline the service. Despite not having received any pesos and with my American currency still in their possession, I encountered resistance in retrieving my funds. The attendant cited the irreversible entry of data into the system and issuance of documentation as grounds for refusal to return my money, a policy conspicuously absent from any in-store disclosures. This lack of transparency and refusal to accommodate cancellation prior to completion of the transaction is deeply disconcerting. I came to find that there are analogous complaints documented on Yelp, suggesting a recurrent issue with disclosure practices at this establishment. Such conduct not only undermines the integrity of the exchange process but also raises concerns regarding the vulnerability of unsuspecting patrons.

MRK Casa De Cambio is NOT a BBB Accredited Business.

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