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Business Profile

Currency Exchange

SD Money Exchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Currency Exchange.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is promoting an amount for peso and USD exchange that is higher than it is. Nowhere outside of the facility does it state that the number you see is not the number you get. When going inside, we asked if that was the price we were getting for our USD to Pesos request and the worker stated yes. After handing over the money and getting the pesos in return, the number of pesos to USDs at that price was not correct. We asked for her to explain why it was so low and she pointed to a paper with light ink stating that they charge 14 US cents per USD as a service fee. She did not bring this up when we handed the money over. When we told her we wanted a refund as that is not a fair deal, she stated no refunds and pointed as the paper again which stated no refunds. I told her this was a ripoff as she did not explain or tell us what hidden fees were involved. She stated we didn't ask so she didn't tell us. More people started to come in to exchange and when we told them she was adding a hidden service fee they left. She was furious and told us to leave at once and she went to the back of the store which we cannot see. I was going to call the police and she got even more mad once she heard me and came back stating she was going to lock us in her store. We quickly went out and she closed and locked the business. I was in a hurry to get a family member from the airport so I could not stay any longer. I am requesting my refund of 80$ USD that was taken from me in service fees that dropped my 600$ USD down to 520$ USD worth of pesos. We did notice that this place was highest around the area and will not be coming. Afterwards we did see ****** reviews of the place stating people were getting ripped off as well for the same thing. I just want my money back and for this business to state the correct amount on the outside of the business and state they charge fees BEFORE you hand over the money just as other companies say "it's an extra fee" for specific requests.

  • Initial Complaint

    Date:11/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company showing big sign for money exchange from usd to ****** Buying for **** and selling for **** When you go inside they putting very small paper unreadable for complete different price **** + service charges 13% with no refund police This is totally scamming also they don't even telling you or warn you , they just take the money immediately and scam you with the price and money exchange This is has to be correct and something need to monitor them

SD Money Exchange is NOT a BBB Accredited Business.

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