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Business Profile

Currency Exchange

TJ Currency Exchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Currency Exchange.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The location is claiming to add a tax fee to their services but its hidden as a service charge. If it truly is a tax fee, then I suppose the business should be filing a tax return. False advertisement and hiding fees to lure customers in and claiming to be paying taxes.

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother and I were there yesterday March 28th (2024) at 7:26 pm, to exchange dlls to mexican pesos because they announce these awesome rates on big signs. My brother first asked, if that was the final rate, because it was too good to be true, what they had printed on big letters and they said YES, so my brother calculated the total for $800 dlls to pesos and it was a total of $14,319.20 pesos at a $17.899 exchange rate, and ***** the clerk then proceded to take the money and he gave him only $11,000 pesos, when my brother asked for the rest he said that they charge this huge commission which is practicaly stealing! Then he said they have the commission printed on a piece of paper with tiny letters out of the eyesight of most people.This is an unfair business practice! My brother asked and they never mentioned any commission, I wear eyeglasses and even I couldn't read the tiny letters at night. We asked for our money back and they refused. I'm not sure if they have cameras with microphones but my brother ASKED THEM BEFORE MAKING THE TRANSACTION AND THEY WEREN'T CLEAR ABOUT IT. So if someone is visualy impaired like us they're practically going to steal from you.We would like our money back or know how can we proceed against these people.Also, they don't have a street number outside and the receipt is not clear. That was the address I found on ****** maps.

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was changing ** dollar bills to pesos 500 dollars to be exact cashier took the money put it down and counted out 450 dollars to me and I told him I gave him 500 my wife had to talk with him because of how angry I became and after leaving and reading yelp reviews Im not the only person this has happened too. Also the windows were all broken meaning that someone had taken action before as they steal from numerous people

TJ Currency Exchange is NOT a BBB Accredited Business.

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