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Business Profile

Armor

Ace Link Industrial Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ace Link Industrial Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ace Link Industrial Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the company took the money and hasn't sent the products, then they promised they would have it by a certain day which was a lie. then they will not answer the phone and have only replied to one of the many emails I sent

    • Initial Complaint

      Date:07/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally filed a claim a few months back. I ordered a bullet proof vest in the amount of $516.60 April 12,2023. The website said it was in stock and would ship the following day. Waited over 3 months was barely able to get in contact with the company. And by the time they delivered the item, they delivered it to the wrong address. I have been trying to contact them through phone calls and emails and have yet to get a response. They stated it would be delivered via *** and instead they used ***** and when I attempted to get information, ***** would not allow me to get information because I was not the sender of the item.

    • Initial Complaint

      Date:05/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction was made on 4/7/2023. My bank ************ cleared payment on 4/10/2023 for $320.88.I ordered a bulletproof vest for my company. We are a government contracting services specializing in Explosives/Narcotics Detection. The company took the money. We were never even emailed a confirmation, nor have we ever heard from them. I have contacted them continuously, via phone (no one answers and it says that you cannot leave messages), as well as email messaging them via their contact submission form on their website and have taken screenshots for proof. No response ever.We have not received product, nor contact of any kind.Please help.

    • Initial Complaint

      Date:05/16/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a body armor vest, my order shows pending and I have tried numerous times to call the number provided on the website, as well as the email and have had no success in making contact.

    Ace Link Industrial Inc is NOT a BBB Accredited Business.

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