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Business Profile

Athletic Apparel

Eastside Golf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pair of shoes from Eastside Golf. Shoes came defective with issues from stitching. A return label was provided by their automated returns system. I took the package to the post office, however, the package was rejected due to the label being underweight. Package was 4.2lbs, but the label provided by Eastside golf was 2.0lbs. I contacted them to let them know, and they said they were unable to print a new label, but they would reimburse me for a new label. I told them this made me feel uncomfortable to spend my own money for this, but they assured me via email they would pay me back the new shipping fee. I shipped the shoes with a new label ($28), and followed up after they were confirmed to be received. By this time, they had charged my credit card for the replacement pair that were sent (so I was now charged double) AND they told me that they would not refund my shipping costs. I continued to push and they finally refunded me for the double charge, and still refused to reimburse me for the shipping costs I paid out of pocket. Instead they offered a discount code for a future order. I have an email thread where they confirm they would pay me for the new label, and then refuse a few weeks later. I even proposed a solution to them, to credit me against my original purchase and refund me for a portion to cover the shipping charge, but they still refused. I followed up again and they have not replied.This is dishonest, and deceiving. In addition, it shows they are knowingly printing underweight returns labels for customers. So, other customers will have the same issue as I, or they are committing postal fraud. This is a systematic issue that they need to address outside of my claim.

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two items at regular price totaling $200 on 12/9/24. Both items were listed and purchased a regular price. A hoodie for $145 and a trucker hat for $55. Neither item was on sale or listed or identified as a "final sale" item at the time of purchase nor are they currently listed as such on their site. I verified the company's exchange policy prior to purchase. The company return/exchange policy states: "Eastside Golf will accept returns for store credit within 45 days of delivery of purchase. All merchandise must be returned in original packaging, with tags attached, unused, and in sellable condition. This must also be accompanied by proof of purchase. All returns and exchanges will charge an $8.00 processing fee for the shipping label.Please note this applies strictly to full price items.ALL SALES ARE FINAL FOR PREVIOUSLY MARKED DOWN ITEMS"The order arrived later than initially stated and when arrived the hat was not of the quality expected. I attempted on 12/28/24 to follow their return protocol to exchange the hat. When trying to submit, it stated this item was ineligible for return. I emailed the company and they claimed this item was either on sale or listed is a final sale item and ineligible for return. I explained that neither was true. At the time of purchase they did not indicate on the item page that it was a final sale. I further explained that the item is still currently listed on their website and does not indicate anywhere on the item page that it is a final sale item. The company is refusing to exchange or refund the item when they failed to adequately disclose or list this item as a final sale ******* this point I am requesting a refund of $55 for the item due to the difficulty and poor service. At the very least I am requesting the company honor their policy and provide credit for the item in question: Trucker Hat $55

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eastside golf has not issued my store credit of reimbursement of $185.76. I confirmed with them via email that they received the returned items as of 5/28/24 and it would take 3-5 business days for them to issue my credit. I've emailed them 5-6 times without a response and they have ignored all communication since their initial response that I would get my credit in 3-5 business days on 5/30/24. They are past due by multiple days now and again, they ignore me and are stealing my money at this point.I need to be reimbursed no later than tomorrow and if not I expect a credit or reimbursement of $200 for not issuing my credit on time.

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 3/4/24 and have yet to receive it. I was in contact through email but once I requested a refund I started to get ignored. I paid $33 for the smallest item on their site and even asked for a replacement to be sent out. They wont respond anymore. Reason why I dont support smaller businesses!

  • Initial Complaint

    Date:02/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I exchanged a gift and paid difference between the original order and the exchange on January 3, ****. I was instructed to send the original items back and was provided a shipping label. I confirmed delivery by ***** I reached out to the company because I didnt receive any order details a week after my order. I did not hear back. I followed up for a status update via email and social media and never heard back. I still do not have an update on the status of my order, a refund, or the products that I ordered.

    Customer Answer

    Date: 02/20/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

Eastside Golf is NOT a BBB Accredited Business.

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