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Business Profile

Battery Manufacturers

Ace Hybrid Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Manufacturers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Against Ace Hybrid Tech for Financial Loss and Emotional Distress To Whom It May Concern,I am filing this complaint against Ace Hybrid Tech due to their unprofessional and inadequate car repair services, resulting in significant financial loss and emotional distress. Below is a detailed account of the issue:Background On August 31, 2024, Ace Hybrid Tech inspected my 2010 ****** Prius, diagnosing a water pump failure and an electronic issue. The car was towed to their shop on September 3, 2024 for further repairs.After two days, they insisted that the engine was faulty, dismissing their initial diagnosis. Despite my objections, they replaced the engine on September 11, 2024, but the car still did not start. Over the next three weeks, they replaced several major parts without resolving the issue.On September 25, 2024, they returned the car with a claim that the catalytic converter was faulty and suggested driving it 300 miles would fix the issue. This advice proved incorrect, and I had to visit their shop twice more to reinstall improperly removed parts.Frustrated, I took the car to a ****** dealership on October 10, 2024, where it was confirmed that the catalytic converter was damaged.Impact I paid $2,800 to Ace Hybrid Tech for incomplete and inadequate repairs.Their negligence caused stress, frustration, and emotional distress, disrupting my daily life and affecting my well-being.Resolution Sought I request:A full refund of $2,800.Compensation for the emotional distress caused by their unprofessional conduct and the disruption to my life.I have attached supporting photos and documents. Video evidence is available upon request. I trust that BBB will help resolve this matter and hold Ace Hybrid Tech accountable.Thank you for your assistance.

  • Initial Complaint

    Date:04/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multi display unit was repaired by replacing caps in display board. They worked on it 3 times to correct errors and now fuel gauge just blinks. Research indicated a loose wire on board which they refuse to fix under a 2 year warranty. They claim all kinds of other things can cause this problem. Had no problem with the gauge when display was working until they repaired my board. Delay is due to medical problems in family.

  • Initial Complaint

    Date:11/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a hybrid battery and installation on June 7, 2022 for my 2010 Lexus RX450h. Included 24 month or 30k mileage warranty. On Sept 15, 2023, the "check hybrid system" light came on, I called ACE and the voice mail box was full. I tried again a few days later and had the same issue ( I've tried calling at least 20 times since and voice mail is always full). I emailed ACE on Sept 18, 2023 with no response. I went on the ACE Hybrid Group Instagram page and someone posted they had a fire. Not sure if they are closed. But I cannot reach them to resolve the issue with the battery, which is still under warranty. Please help, I am a college student and nervous driving around with the "check hybrid system" light.

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a battery from them, shipping out-of-state took two weeks to arrive. Between issues with the local dealer for installation and their advice that the battery was bad, returned it. Initial cost was $4251.72, they charged $1151.72 for "restocking" and other fees.

  • Initial Complaint

    Date:09/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother ******************************* and I went with the previous owner, ******************************* in mid February of this year on the date of purchase of the car and title transfer. We paid for the battery service at Ace Hybrid Group with ***** in addition to purchasing the car. This was done in cash. The service was a followup to work they did a couple years ago. We did this work because the cells were weak and wanted the battery to last much longer than it was going to. This warranty was for 3 months and the battery completely failed on the fourth month. Regardless of this, this is bad business and it seems they are not qualified to work on batteries if their work only last a couple months. $950 down the drain. The Ace Hybrid website says "Money refund if not satisfied" but all I got was hung up on when I called to explain the situation. We are seeking a refund on the service rendered, preferably in full. Clearly the repair is faulty, as it is unreasonable to expect to pay $950 every 3-4 months to have a working hybrid car. They clearly did not do this properly or used bad parts. Here is the invoice for the service we paid for, along with text message confirmation from ***** that we paid for this battery service as well.

Ace Hybrid Group Inc is NOT a BBB Accredited Business.

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