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Business Profile

Book Sales

MZHY Editors Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered books from this company and paid by PayPal to this company on September 29, 2022. At the same day, I also emailed my order to the customer service as listed on the website.However 5 days passed, I havent received response or notification for books shipping details. So I emailed again and finally got response that they havent received my payment, so I snapped my payments record on PayPal and sent it to them right away to proof of my payment. This was not first time I ordered books from them, so I have saved records and saved their payment method and made sure I paid correctly and showed them the payment receipt. However, two days passed, no one responded me again, I called the customer service but no one answered, I tried to leave message but I couldnt because their voice message was full. I emailed customer service no response.I am waiting the books for my business and it had been a whole week and 5 business days they havent responded my payment and order. I have no way to reach this company.

    Business Response

    Date: 10/19/2022

    I have received the notice with the complaint ID#********. We communicated with the customer, ************, about her book order. ************ confirmed that she revived her order on October 13, 2022 via **** Priority mail.

     

    Please let me know if you need any additional information regarding this matter.

     

    Sincerely,

    ***********************

    MZHY Editors Group

MZHY Editors Group is NOT a BBB Accredited Business.

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