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Business Profile

Cloud Services

Prism Drive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cloud Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prism Drive ******************************************* i have tried to use this service and cant upload any files other then a few and now i can't login to my account never respond on chat or email this servers has never work at all never respond to emails and now this is the error i get fwrite(): Write of 2200 bytes failed with errno=28 No space left on device

  • Initial Complaint

    Date:01/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a service that was a lifetime storage account for $80. Since it started there has always been technical problems with uploading files to the account. Downloading files have always been super fast. However, recently there has been database errors when you attempt to even login and its been that way for weeks. I just want the service operational or a refund of my monies.

  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a lifetime subscription for PrismDrive cloud storage services. I noticed a problem 7 months ago when I could access my data but no longer upload new date. I contacted online support and the representative typed that they are working on the problem. I checked every month and received the same response. I checked a few minutes ago and all the files I uploaded data to comes back with the response no data found it seems I lost all the data I previously uploaded. I tried to contact customer support. They no longer has online chat support and I cant find a phone number for them.I paid $99 for a lifetime subscription for 2T of cloud storage. I would like them to refund my money. I am lucky that I had the data I did upload copied on an external hard drive but I wanted their cloud storage service to be able to access my data anywhere. Now my account shows I have no data and no way to contact PrismDrive. I want to close my account and receive a refund.**************************************** was hoping you could help me. Thank you, ***********************

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Currently everything I try to upload hangs on "upload indexing" and the files never upload. I have even let this run for 24 hours and still it never completes. I have 1 GB upload speed so that is not an issue. This started about 4 months ago. I am only using 4.6 TB of the 20 TB that I have purchased. I have tried to contact them through their online help and their ******************************** email and have had no response back.Thank you!

Prism Drive is NOT a BBB Accredited Business.

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