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Business Profile

Covid Testing

Premium Health Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Complaints

This profile includes complaints for Premium Health Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premium Health Management has 2 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/31/23 I took a PCR Covid test from this facility. Although I only wanted a PCR test, they also did flu and antigen tests and didn't give me the option to decline the other services. After 9 months, I received a past due payment notice claiming I still have a balance which I don't understand what's it. Actually, my insurance paid them already. On their website they advertised that they took all insurance and there'd be no copay.

      Business Response

      Date: 12/29/2023

      Dear Better Business Bureau,
      Thank you for bringing this matter to our attention. We understand the importance of addressing these concerns promptly and transparently.
      We recently transitioned our billing operations to a new company. During this changeover, an error occurred where billing statements were erroneously sent to all patients with outstanding balances, rather than exclusively to those who had received insurance payments. We recognize the confusion and inconvenience this has caused.
      In response to the specific complaint received, we have directly reached out to the individual concerned to address any issues and clarify the situation. We assure you that there is nothing to be worried about and are committed to ensuring their complete understanding and satisfaction.
      Furthermore, while we are entitled to collect co-pays, we have decided not to pursue these payments from our patients due to the extraordinary circumstances of the ******19 pandemic. This decision is a gesture of goodwill and support to our community during these challenging times.
      We are also communicating directly with our patients to clarify this situation and ensure their understanding and satisfaction.
      We appreciate your understanding and are committed to resolving this issue in a manner that upholds our values and respects the needs of our patients.
      Sincerely,

      Customer Answer

      Date: 12/30/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:11/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like other complaints here, my husband and I needed a COVID-19 test prior to boarding a cruise out of **********, **********. We found a clinic offering free COVID-19 tests and confirmed with the individual on-site that these were provided at no charge. 1 1/2 years later, we are receiving bills from two different companies, one named Premium Health and the other ************ both with the same return address. We have left multiple messages with no return call and continue to receive additional bills with late notices.Can you assist in resolving this issue?

    • Initial Complaint

      Date:11/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/12/23 I took a PCR Covid test from this facility (if it can be called a facility because they operate out of the trunk of a car). Although I only wanted a PCR test, they also did flu and antigen tests and didn't give me the option to decline the other services. I did receive results emailed to me, but a month or so later received bills from my insurance totaling $527.89. On their website they advertised that they took all insurance and there'd be no copay. If I had paid out of pocket it would have been substantially cheaper as well ($149). Instead insurance only covered $52.47, and we have been charged $475.49, which is exorbitant for a Covid test. When I contacted them at the number above they gave me another hotline where all I could get was an answering machine during their supposed business hours. I left a message but never heard back and the issue has not been resolved.

    • Initial Complaint

      Date:11/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wallet contained sensitive information that should have been there, like my credit card, debit card, driver's license, and social security number. I recently discovered that this personal information is being used by someone to impersonate me. I recently found some unauthorized inquiries from 08/22/2023, 07/17/2023, and 06/13/2023 on my credit report. I have never done business with the aforementioned company, and I did not provide permission for this investigation to be conducted. Regarding this, I have communicated with the creditor; however, they have not replied. Please look into it and take immediate action to have it removed from my credit report.

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Who are these people??? I'm reading this invoice that shows on 06/02/2022 the Provider was ***** and the description was "OFFICE O/P NEW SF ***** MIN". I don't know know what this is about and they evidently don't return phone calls

    • Initial Complaint

      Date:08/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a Covid test done on 10-02-2022. I went to a pop up tent that said Free Covid Test. I have Pace through ********* Premium Health OC INC has billed me for this test. I get a bill every month. I talked to several workers. Called several numbers pertaining to Premium Health. I have complied with every thing I was asked for. Pictures of insurance card front and back. I submitted them. Resubmitted it again because I was asked to provide proof of insurance because I was billed again. I dont know how else to help myself and this monthly bill. I have googled different numbers pertaining to this company hoping someone can help me. ********************************************************************************************************************************************* resolve this. I cant do alone this alone. Can someone please help me I dont want this bill to go to the collection agency. Thank you

      Business Response

      Date: 10/10/2023

      Dear Madi Posev and Better Business Bureau,

      I'm writing in response to the complaint we received regarding *************************** and the billing issues she faced with Premium Health OC INC. Firstly, I want to sincerely apologize for any inconvenience caused to **************** and assure both her and the BBB that we take this complaint very seriously.

      To provide some context, due to a mix-up in our system and the volume of tests we were conducting at that time, it seems that some billing issues arose. We deeply regret any undue stress caused to our customers due to these administrative oversights.

      Upon receiving this complaint:

      1. We will immediately review ****************' case and ensure all billing for her COVID test is halted.
      2. We will conduct a thorough investigation into why she was continually billed despite providing insurance details.
      3. We are keen on rectifying this situation as swiftly as possible, and will reach out directly to **************** to apologize and confirm the resolution of her complaint.

      I understand that due to our oversight in not responding earlier, our business profile with BBB has been affected. We truly regret this lapse and will be implementing measures to ensure such oversights are not repeated in the future.

      It's our top priority to restore the trust of both our customers and the BBB. We appreciate the platform provided by BBB in ensuring businesses uphold the highest standards, and we are committed to resolving this and any other issues that *** arise.

      If there are any other steps or procedures you would recommend we follow, or if there's further information needed, please do let us know.

      Thank you for bringing this to our attention, and we assure you of our best efforts in resolving this promptly.

      Warm regards,


      --
      Hozhabr Rad|ExecutiveManager
      Premium Health OC Inc.

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 25,2022 I booked online with Premium Health 2 Covid-19 Rapid Antigen tests for $89 each, which was required for traveling for myself and spouse. On August 3rd, 2022, I was notified that the tests were no longer required. I immediately contacted Premium ***** to cancel and get a refund, gave them the information requested and was told that a manager would contact **** received a follow up text message from ***** stating that she had initiate my refund.On august 8th,2022 I received my credit card statement and noticed that Premium Health had charged my credit card 3 tests instead of 2 totaling $267. I immediately contacted ***** and sent her a screen shot of the billing statement with the 3 charges. Followed up with a call and spoke with Melly where she assured me that a credit would be given in my next statement. My September's statement has come in and there was no credit from Premium health. Again, on September 5th, 2022, I sent a text to ***** stating that I did not receive the credit that I was due, for her to contact me in order to resolve this ongoing issue. Because I didn't get a response I called and left a message. I called on September 6th again and left another message. There has been no response. I'd like to have this issue resolved and have my refund of $267. Thank you.Respectfully,*********************

    Premium Health Management is NOT a BBB Accredited Business.

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