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Business Profile

Dance Apparel

The Pointe Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dance Apparel.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jennifer B

    Date: 05/09/2024

    8 months from our purchase of pointe shoes through *********, we have NO SHOES. We asked for a refund and were told we are past the 30-day refund policy, although we only had one pair for a very short time before sending them back (we had to pay shipping) because we needed a half size up. We had NO communication until I inquired 2 months later about the status of our order - when we were told the size we need is back ordered. 3 months went by with no communication until we again asked - still back ordered. Later that month it was never communicated that our shoes were in and waiting to be shipped, but a new invoice appeared for 'reshelving' of the shoes that didn't fit - that we only wore during our online fitting under the direction of *********. When asked, they would not elaborate on the reason behind the charge except that sometimes there is stretching or marks on some shoes they get returned (nothing specific to our shoes which we returned in new condition). 8 months later my daughter has grown 2 street shoe sizes, and our fitting fee only covered 2 fittings, so now we have to pay another fee if we want shoes that fit - and if they send the shoes ordered they will not fit. We are very frustrated with the lack of communication and the customer service - after a promising 'near fit' in one try from our first fitting we were optimistic, but we are now highly disappointed.I do NOT recommend the virtual fitting option from The Pointe Shop.

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