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Business Profile

Debt Consolidation Services

One Capital Solutions
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The exact day I cannot confirm, but it was June 2024. I was in the mist of a divorce and in the need for money. I reponded to an advertisement in my email and received a call from someone at OneCapital Solutions. They connected me with ************************* *************). We discussed consolidating my credit cards with large outstanding balances(AMEX, CAPITAL One, and Discover). I was instructed not to pay and they would handle negotiations with the credit card companies. They(One Capital Solutions) began charging me $592 month in July 2024. Credit Card companies call me several times a day asking to set-up a payment plan, but I have not heard a "peep" from One Capital Solutions. ******************** said to call him anytime and he has been "ghost" since our intial conversation. I fear I have been scammed and my credit severally damaged. I feel my only solution is to me with a bank and find a real loan to pay my creditors.

    Business Response

    Date: 09/11/2024

    Hello *****

    It is our understanding that there was a miscommunication problem that has been resolved. You have decided to continue with our services. And, you have advised one of our Senior Managers that you plan on retracting this complaint and leaving us a Five Star Review. We appreciate your business. Thanks for placing your confidence in us.

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving numerous unwanted calls One Capital Solutions, even after asking them not to call **** never had any business with One Capital Solutions. I received 3 solicitation calls today from random numbers trying to get me to agree to $10,000 consolidation loan.This company is worse than the car warranty companies.

    Business Response

    Date: 09/11/2024

    Hello D'orasay

    We have searched our phone records and have been unable to find any record of attempting to call **************. We have found that several other companies use our company name while telemarketing. We're sorry that you were inconvenienced and have placed ************** on our company DO NOT CALL list. Best wishes!

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business called my phone number despite being on the no call registry and not doing any business with them ever. When I confronted the person on the phone about them soliciting from a phone number on the no call registry, they mocked me.

    Business Response

    Date: 09/11/2024

    Hello *********

    We have reviewed our records and have been unable to find any record of calling **************. We have found that other companies use our company name while telemarketing. We are sorry that you have been bothered and have entered ************** on our DO NOT CALL list. Best wishes!

    Customer Answer

    Date: 09/11/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like another commenter has said, they cold-call non-stop from different numbers. When you ask to be put on a *** they hang up. Being on the *** registry doesn't help either.

    Business Response

    Date: 12/19/2023

    We spoke with the customer he had received calls from multiple companies and also got one from us. We had only reached out to this customer on one occasion and we have recognized his wishes to not receive any communication further.

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call you 5-6 times a day each time from a different phone number. They will not stop calling simply because you have debt on credit cards even though they are not past due or late or in collections. I have attached a screenshot of the number I have blocked just from today in the past 20 mins.

    Business Response

    Date: 09/12/2023

    Thank you **************** for your review with your concerns.

    We reached out to you in regards to offering assistance here at One Capital Solutions. We see in the screenshot that you were on a phone call with an agent and the call dropped. The Agent you were speaking with believed you got disconnected during the call. To provide excellent customer service our agent called you back. If you would have stated to be put on our DNC list and no longer receive a call we would never have contacted you again. We have already placed your number on our DNC registry as requested.

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