We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Debt Relief Services

Fitzgerald & Campbell APLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fitzgerald & Campbell APLC ********************************************************************** ---****** ** ***** January 2, 2023 Dear Lawyers,I am POA (and sister) of *********************************, at the above address. ****** engaged you months ago to help her with her credit card debts, and after the original payment has been paying you $60 a month since July 2022. We have heard nothing from you since then. She engaged you only weeks before having a stroke, so I cant get much information from her. Now I am taking care of her accounts.On November 2, I wrote a note with the monthly payment asking if there had been any progress. I got no reply.On December 1, I sent you a letter along with the payment, and got no reply. In that letter I wrote you that if we didnt hear anything from you I would copy this next letter to the Better Business Bureau, and have done that here.Perhaps you are actually helping ******, I hope so. We have no way of knowing since you have had no contact with us. Or ****** could pay you the monthly fee for years without any acknowledgement or correspondence.So I am asking once again for you to contact us and let us know of your progress. You can respond to me by email at --- or by letter to ************ at --- or ************** at ----I will withhold Januarys monthly payment until we hear from you that it is actually being put to use. I have filed an official complaint with the Better Business Bureau. ****** really does need the help you offered. I hope youre on it.A disappointed thank you, ***************: Better Business Bureau

    Business Response

    Date: 01/07/2023

    Your sister first reached out to us in 2021 regarding three accounts that she was having difficulty with. She eventually decided to use our debt protection services (contract attached). As an elderly woman with no significant or otherwise attachable assets it was determined that there was no real need (or ability) to settle with these creditors. She did want us to stop them from calling her or otherwise contacting and harassing her. Accordingly, we were retained in June of 2022 to contact her creditors, advise them of our representation, demand they cease communication with her, and seek validation of the debts. This we did. We were not retained to settle these debts.  

    We reach out to our clients on a regular basis to see if any of the creditors have contacted them directly in violation of our cease & desist letters. We did this with your sister directly via the online portal we use to communicate with clients.Unfortunately, we never received a response, and it now seems we should have been reaching out to you directly on these follow up calls.

    Attorney ******************* states she spoke to you about what we had done and were doing moving forward. We did receive your November 2 note, but not the December 1 letter you reference in your complaint. Please accept my apologies for not reaching out to you directly at that time. We pride ourselves on great communication with our clients. Here the problem is we were reaching out directly to our client. We should have included you, particularly when your sister was nonresponsive.

    As far as moving forward, your sister can certainly terminate our services at any time. Just let me know how she wants to proceed.

Fitzgerald & Campbell APLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.