Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were handling a *** store for us. They completely ran it into the ground with no communication. We decided to shut the store down and we had over 500 items in inventory. It cost me several thousand to return the items. We were suppose to be refunded the money for the returns. I contacted them for several months and they just kept putting me off and now no one responds through our communication channels. To this day we have not seen a check for all the returned items. They quit giving us reports we were suppose to be given also to keep track of what was going on. Hard to put a value on the items since we were no longer given the reports. I just know how many we had in stock at the time of the returns starting. This process was started in June of 2024 though October of 2024. The amount of $11000 is more than fair. This is only $20 per item. We had some that were hundreds. We just want a fair amount for the products we were never reimbursed for even though we paid for the returns.

  

  Business Response

  Date: 04/15/2025

  Hi *****,
  I hope you're doing well. I recently came across your review on the Better Business Bureau, and I wanted to reach out personally.
  
  First, I want to express how truly sorry we are for your experience and the frustration youve gone through. Its disheartening to hear how things unfolded, and we completely understand your disappointment.
  
  To clarify, the fulfillment and store operations in your case were handled by our inventory and wholesale distribution partner, *******************. Unfortunately, they failed to deliver on their obligationsnot just to you. Their negligence has caused financial harm including to our own company. Weve been hit hard as well and are doing everything we can to help make things right.
  
  We are actively pursuing action against *******************, and your name has been listed as a creditormeaning you are officially one of the individuals they owe. If youd like, Id be happy to connect you directly with *****, who is currently handling the case. He can keep you informed as developments occur and help ensure your reimbursement claim is included.
  
  *****, I understand your frustration. This situation has impacted you deeply, and I dont take that lightly. I do kindly askif you could find it in your heart to consider removing or updating your BBB reviewit would mean a great deal to us. We do not handle or ever see any payments relating to inventory. That is all handled by Smart Wholesale who became unresponsive last year. Were not asking you to ignore what happened, but simply to recognize that we are actively working in good faith to correct the wrongdoing caused by Smart Wholesale.
  
  Please let me know if youd like to be connected to ***** or if theres anything else I can do to support you through this.