We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Audeze

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Headset stopped working. After contacting company about repair in line with warranty I was told someone would reach out to set up repair. I've followed up with three emails and have waited three weeks and still not been contacted.

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased headphones from this company and they were defective. I left several messages on their answering machine and sent them several emails and they completely stopped responding. At first, they said someone would be in contact with me shortly and that was in December. Now, they are just completely ignoring my emails and calls. I have heard of others with similar complaints.

  • Initial Complaint

    Date:11/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***, I purchased a headset from this company. Upon receiving the headset, I noticed issues and that needed to be fixed so I decided to return it. However, it took them almost a week for them to approve then on top of that they want me to pay for shipping even though I paid to get the item. This seems like a scam company.

  • Initial Complaint

    Date:11/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased headphones from them (I think through *********** or from their website) about two or three years ago. One side failed recently, and I requested a repair. I didn't request warranty repair/replacement. I provided a serial number, a photo of the serial number from the original packaging. Based on their response, they could tell who/when the retailer was who sold the product. I didn't have an original email from the retialer, and my bank/credit card didn't have records back far enough, so I couldn't provide proof of purchase. For this reason, they refuse to repair.

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased $250 headphones in 2020. This week the headset cracked just above the swivel part of the ear cup. I started to search for any ways to fix it and came upon hundreds maybe thousands of other people complaining about the same issue. Search for Audeze swivel break. This issue involved all their headsets and the same exact spot. They have later models that specifically reinforce the area that is flawed.This company sold me and a lot of other people a flawed product design that is marketed as a top of the line product.This is not a wear and tear issue. This product is flawed. The sound quality all works but is now useless because of thin cheap plastic around one part.I contacted Audeze but they want me to pay $175 to get a replacement. That is close to a brand new one. This is not acceptable. My headset should have worked for many years and having to pay extra money for their issue is wrong.

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a $300 Audeze ******* headset on 1 December 2023, they said there were shipping delays, they keep saying they are almost ready to ship it and it never comes.It has been 3 months, going on 4 months the end of March 2024.Please can you send me my purchased order.

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a headset from Audeze in October 2023. I waited until the middle of December for my headset to arrive even though during the purchase shipping was guarentied for November. After having my headset for one month it broke and I submitted a ticket to the company on 1/16. I was given instructions on sending the headset in for repair and set my headset in using the ***** shipping that audeze provided. I waited and then sent a follow up email requesting the status of my headset. I receive no response and now I am filling this complaint to try and get this resolved. I believe i should receive a minimum of a full refund and my headset back as I have lost all trust in this company to fix any future issues.

  • Initial Complaint

    Date:10/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a headset on july 11 with a ship date of mid-august.mid-august i get an email it's delayed to mid-september ship.mid-september, no ship. so i email support. they lie to me about why they havent shipped and, further, promise they will ship by end-september.beginning of october now. still no ship. i contact support again (their only option is email) to ask for my headsets i paid $330 + tax back in july. or my money back. they stop responding to me.$

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/18/2023, I purchased a pair of EL 8 Open Back headphones from HIFI Heaven, an authorized Audeze Retailer. The retailer offered 30 days of return policy. In July 19, 2023 I reached out to Audeze for Support as the Left Earphone of the product was not functioning. I made 5 phone calls, 2 of which were actually received by a person on the sales team, and have sent 14 emails, ***** has stopped responding to me.According to their published warranty policy for authorized retailers, they offer 3 years of product coverage. I've been emailing and calling since 07/19/2023. However "***" and "****" from their support team have been ignoring my emails and my calls. I have been offered an exchange or credit (on 08/02/2023) but was provided no instruction on how to proceed with this.

  • Initial Complaint

    Date:05/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a $300 headset from this company in January of this year. It was a pre-order, but I was told on their website that I would receive it on its release, about a week or so after I placed the order. My item did not ship for another month, which I understand. However, I began having issues with the headset's funtionality about a month into use. I contacted customer service, who told me it was a user error and most likely temporary, which I felt untrue, due to the care I put into purchases I make.Several weeks later, the issue worsened. I contacted the company again, sent them a recording of it, and they agreed to send a replacement once they received my faulty unit. They received my unit on 4/26 and said they would ship a replacement shortly.A month has gone by. In each of the few replies I've gotten from them, they have told me my unit should ship out within "the next week." It has not been over a week since I have heard from them, and on forums such as reddit, I am seeing that many of their customers experience similar issues, some times waiting over 3 months to receive their replacement or hear from the company. I ordered this item in January. It is almost June, and in all of that elapsed time, I have only had a fully functioning item from them for a week and a half. At the time of writing, they have not sent my replacement and have not responded. I would like them to respond and refund my purchase, as well as take steps to serve all of their customers better.

Audeze is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.