Complaints

This profile includes complaints for Yokohama Tire Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yokohama Tire Corporation

  1 MacArthur Pl Ste 800 Santa Ana, CA 92707-5948

  
• 

  Yokohama Tire Corporation

  8835 Sw Canyon Ln C135 Portland, OR 97225

• 

  Yokohama Tire Corporation

  8835 SW Canyon Ln PORTLAND, OR 97225-3443

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Yokohama about tire warranty do to crack in thread. They sent me to Yokohama dealership and every time something is missing that they need. Been back 4 times. They need to get my claim finished.

  

  Business Response

  Date: 06/25/2025

  Dear Mr. ******************** you for your patience. We have been in contact with ********* and Auto Professionals, the dealership youve been working with, and have obtained the necessary information to assess the warranty eligibility for your tires.
  
  A representative from our Consumer Affairs team will be reaching out to you today to guide you through the next steps in submitting your warranty claim.

  Best Regards,

  Consumer Affairs

  Customer Answer

  Date: 06/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  The dealer will charge me $100 to get tires shipped to them, that will need covered as well.
  Regards,
  
  *** ******
  
   
  

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2025 Mazda CX-5 purchased on April 15, 2025 (VIN: *****************)
  
  Cash Price: $ 35779.50
  
  Rear passenger tire "exploded" while driving on Interstate 77 South near Charlotte, NC. (Incident occurred just into South Carolina.) Clear weather. Tire was shredded (photos available).
  
  Eventualy, dealer offered to replace all four Yokohoma tires -- this offer was tentative.
  Dealer rejected request for full refund .
  
  ***** *** instructed me to contact Yokohoma Tire Coporation about the exploding tire and to
  to ask for a formal investigation into the cause of the tire failure. I did so today, but I was told that an investigation was not possible because I no longer had possesstion of the destroyed tire. The local tire dealer disposed of the tire and was unable to retrieve it. Because of this fact, Yokohoma said that they could not launch an investigation.
  
  This was a freak and quite possibly life-threatening incident. Dealer does not seem concerned about the seriousness of this incident. I will file another complaint about ***** *** shortly. Yokohoma Tire Corporation states that they are unable to launch an investigation because I am no longer in posesstion of the destroyed tire.
  
  This type of accident should never occur with a three-week old car (approximately 1000 miles at the time of the incident.) Obviously, this was a brand new tire.

  

  Business Response

  Date: 05/27/2025

  Dear Mr. ******,
  
  Thank you for reaching
  out to Yokohama Tire Corporation. We understand your concerns regarding the
  issue you experienced with your tire. While we strive to resolve all
  product-related matters to the satisfaction of our customers, not all issues
  can be attributed solely to manufacturing or material defects. In such cases, a
  thorough inspection is essential to determine whether a warrantable condition
  exists.
  
  As part of our
  standard process—and in accordance with both our corporate insurance
  requirements and the guidelines set forth by the National Highway Traffic
  Safety Administration (NHTSA)—we require the physical tire to be submitted for
  evaluation.
  
  Regrettably, as the
  tire in question is no longer available for inspection, we are unable to
  proceed with a full analysis or offer further assistance regarding your claim.
  We apologize for any inconvenience this may cause and appreciate your
  understanding.
  
  Sincerely,
  Yokohama Consumer
  Affairs

  Customer Answer

  Date: 05/27/2025

   I recognize Yokohoma Tire Corporation's position that a formal investigation is not possible without the destroyed tire, but frankly I do not care.

  Someone -- Yokohama Tire, ***** **** or ***** ***** (Myrtle Beach, SC) -- should take responsibility for a life-threatening incident involving an exploding tire from a less-than-one month old vehicle.  I have contacted all three entities and have now filed BBB complaints against all three entities.  So far, no one is prepared to take any responsibility for this life-threatening accident.

  Yokohoma Tire Corporation, ***** *** and ***** ***** need to coordinate together to discover which company is ultimately responsible for this life-threatening accident.  I continue to demand a full refund for the vehicle and any other additional compensation.

   

   

   

  

  Business Response

  Date: 05/30/2025

  Dear Mr. ******,
  
  We understand and
  empathize with the seriousness of the situation you experienced. Safety is a
  top priority for Yokohama Tire Corporation, and we take all reports of
  tire-related incidents very seriously. We also recognize your frustration and
  the efforts you’ve made to seek resolution.
  
  As previously
  communicated, in order to conduct a formal investigation into any potential
  manufacturing or material defect, it is essential that the tire in question be
  made available for inspection. This requirement is not only part of Yokohama’s
  internal quality assurance process but also aligns with industry standards and
  regulatory guidelines, including those set forth by the National Highway
  Traffic Safety Administration (NHTSA). Without the physical tire, we are unable
  to determine the cause of the failure or assess whether it qualifies for
  warranty consideration.
  
  We understand that the
  tire was disposed of; however, in the absence of the tire, we are unable to
  proceed further with an investigation or offer compensation related to this
  claim.
  
  We appreciate your
  understanding of the limitations this presents and regret that we are unable to
  assist further under these circumstances.
  
  Sincerely,
  Yokohama Consumer
  Affairs

  Customer Answer

  Date: 05/31/2025

   I do not "accept" Yokohoma Tire Coporation's responsel  however, I understand that any further pursuit of this complaint will be useless.

  You response says "Safety is a top priority for Yokohama Tire Corporation, and we take all reports of tire-related incidents very seriously."  I find this statement insulting and laughable. 

  Please spare me any more bureaucratic platitudes about your concern about my situation.  After this, I have nothing but contempt for Yokohoma Tire Corporation.  Your response disgusts me.

  ***** ******

   

   

   

   

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yokohama denied my warranty claim stating that its no indication of a manufacturing or workmanship anomaly. I do not agree with their claim and think that the tier was defective.

  

  Business Response

  Date: 01/30/2025

  Dear Mr. ********************* tire has undergone 2 separate inspections, one performed by America's Tire, and another from our inspection center. Both individual inspections found no indication of a manufacturing or workmanship anomaly. The detailed inspection results, which were emailed to you on November 8, 2024, show that the tire exhibited run-flat damage as well as a puncture through the liner, commonly caused by road hazards.
  
  Based upon the aforementioned physical evidence, your tire was found unwarrantable, and your claim was denied. As requested,we shipped the tire back to you on November 11, 2024, at no cost.
  
  Best Regards,
  Consumer Affairs

  Customer Answer

  Date: 02/03/2025

  This is factually incorrect. When I took the tire to Americas tire, they told me that its difficult for them to determine the cause of the damage. The guy from Americas tire called Yokohama when I was there and Yokohama was ready to give me 10% discount without even inspecting the tire ( later they were ready to give 20% discount). But I insisted upon full refund.
  This creates doubt in my mind in terms of fairness and accuracy about their own inspection .

  

  Business Response

  Date: 02/04/2025

  Dear Mr. ******************* appreciate your patience while we conducted a thorough inspection of your tire. Our initial goodwill concession was based on America's Tire's inspection, which found no manufacturing or workmanship anomalies. Despite your decision to decline the goodwill offer, we arranged for the tire to be picked up from your residence and inspected at our center at no additional cost to you.
  
  The inspection confirmed that the tire had sustained run-flat damage and a puncture through the liner, both of which are typically caused by road hazards. Unfortunately, these conditions are not covered under our warranty policy, and we are unable to provide further assistance in this matter.
  
  Thank you for your understanding.
  
  Best regards,
  Consumer Affairs

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 Yokohama tires and was to receive a $70 prepaid Mastercard as a rebate. I completed the rebate on 10/21/24 and was sent an email with a confirmation rebate number of **********. I was to receive it within 10 to 15 days. I did not receive anything. When you try to call the number they give you it is a number for a hearing aid place. All emails kick back. If they are not going to make good on these, why offer the rebate?

  

  Business Response

  Date: 01/13/2025

  Dear Ms. ********************* you for reaching out to us regarding the issues you've encountered with your rebate submission. We apologize for any inconvenience this may have caused and would be happy to look into this for you.
  
  To assist you further, please provide the following information:
  
  Copy of the tire purchase invoice: This should include the date of purchase, tire tread name, and quantity purchased.
  
  Copy of the rebate flyer: This will help us verify the details of the rebate offer.
  
  Once we receive this information, we will be able to begin investigating and provide you with an update as soon as possible.
  
  Thank you for your cooperation.
  
  Best regards,
  Consumer Affairs

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed that the warranty was rejected due to uneven tread wear. However, since purchasing Yokohama tires, I have consistently returned to the Toyota dealership for tire rotations every 5,000 miles and alignments every 10,000 miles. I have diligently maintained the tires and attached the service report as proof. Furthermore, I maintain a clean driving record and have not subjected the tires to any form of misuse. The tires come with an 85,000-mile warranty, yet my current usage is less than 30,000 miles.
  
  I was advised that if the dealership suspects a defect in the tires, a second inspection by Yokohama technicians would be necessary, requiring me to send in the tires. This implies I would need to replace the tires at my expense initially. If the inspection concludes that the tires are not defective, I would not be eligible for any credit.
  
  Therefore, my demands are as follows:
  
  1. Yokohama should honor the warranty, given that the tires have been used under normal conditions.
  2. I request not to send in the tires for inspection, as it would leave me without a vehicle while awaiting inspection and potential credit reimbursement.

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 4 Yokohama tires and was to receive a $100 rebate. The rebate took many months to receive as it had been lost in the mail. After I received it, moved and it was lost in the chaos. It was found 2-29-24. When I called for a replacement card, I was *********** was passed expiration of 12-31-23 and nothing could be done. $100 may not be much to you, but it is a LOT to me. I'm just asking to have it reissued/re-activated so I can pay a bill.

  

  Business Response

  Date: 03/01/2024

  Hi *******,
  
  Can you please send us a photo of the front and back of your rebate card?
  
  Thank you,
  Consumer Affairs

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24, 2023 I purchased 4 Yokohama tires from my ****** dealer. Based on the form they gave me Im eligible for either a $70 rebate card or a $100 rebate card. They were not sure. On Oct 24 I submitted the rebate request online. On November 1, 2023 I received an email that I dont qualify because I purchased the wrong quantity, which is not accurate. Four tires were purchased.I re-submitted the claim online repeatedly. No response.I spoke to someone on the phone who did not speak English well enough to understand me. They said a supervisor would look at it.No response.On December 20, 2023 I sent the paperwork in via US mail. As of today, February 5, ****, no response.This is totally unacceptable and I want my prepaid card.

  

  Business Response

  Date: 02/06/2024

  Hi *****,
  
  Thank you for reaching out and providing a copy of your tire invoice. I apologize for the confusion and experience you've had thus far, I'd be happy to get this taken care of for you. Based on the information provided you are eligible for a $70 prepaid rebate gift card. I would be happy to get one sent out to you ASAP. Please confirm if the address below is where you would like your gift card shipped to:
  
  *****************************
  *************************
  ******, ** 14468
  
  Best Regards,
  Consumer Affairs

  Customer Answer

  Date: 02/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased tires from ************ ********** Nov 2 2023 because they advised that Yokohama was offering a ****** rebate, did all the paperwork. received a prepaid vise. The **** does not work,. The sites to activate the card do not work and they lead to spam.Paid ******* for the tires at ***********************. I will be advising them not to promote Yokohama in the future as scam rebate seems to be common from other comments on this site

  

  Business Response

  Date: 02/07/2024

  Hi *******,
  
  This site is managed by our ** Team. However, I have sent your information over to our **************** Manager in ****** and they will be reaching out to you ASAP to assist with your inquiry.
  
  Best Regards,
  Consumer Affairs

  Customer Answer

  Date: 02/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 3, 2023, I purchased 4 Yokohama Geolandar G015 tires from Dipstick's Tire in ****** *** I sent in the submission for the advertised rebate *** ******* Yokohama Fall Rebate), along with the receipt, and waited until January 1, 2024 to check on the rebate status (claim ID ********). The link provided by Yokohama no longer worked, so I typed in "rapid-rebates.com" manually and filled out the form. Yokohama stated that the rebate would not be honored because "required product not purchased". This is the SECOND time Yokohama has refused to honor a rebate when I have purchased their tires. We have six vehicles, 4 with Yokohama tires and 2 with Michelins.
  Michneli is starting to look like a great replacement in the future.

  

  Business Response

  Date: 01/02/2024

  H* *****
  
  I apologize for the
  inconvenience. After reviewing the document you sent over it appears it may
  have initially been denied due to the tire size/tread pattern being cut off on
  the invoice. Can you please send over the complete tire size and tread name purchased?
  Or, if it is easier, a picture of the sidewall of your tire with the complete
  DOT visible would be sufficient. After that is received, as long as they are
  qualifying tires, I'd be happy to send out a rebate card to your address.
  
  Best Regards,
  Consumer Affairs

  

  Business Response

  Date: 01/02/2024

  H* *****
  
  I apologize for the
  inconvenience. After reviewing the document you sent over it appears it may
  have initially been denied due to the tire size/tread pattern being cut off on
  the invoice. Can you please send over the complete tire size and tread name purchased?
  Or, if it is easier, a picture of the sidewall of your tire with the complete
  DOT visible would be sufficient. After that is received, as long as they are
  qualifying tires, I'd be happy to send out a rebate card to your address.
  
  Best Regards,
  Consumer Affairs

  Customer Answer

  Date: 01/02/2024

  Due to the refund on my first purchase not being honored and the difficulty in dealing with Yokohama on this current rebate, I won't be buying Yokohama tires in the future. 

  Customer Answer

  Date: 01/02/2024

  Due to the refund on my first purchase not being honored and the difficulty in dealing with Yokohama on this current rebate, I won't be buying Yokohama tires in the future. 

  

  Business Response

  Date: 01/02/2024

  H* *****

  Thank you for the attachments. I will have a $70 Rebate gift card mailed to your address promptly. Please allow 1-2 weeks for the card to be received.

  Best Regards,

  Consumer Affairs

  

  Business Response

  Date: 01/02/2024

  H* *****

  Thank you for the attachments. I will have a $70 Rebate gift card mailed to your address promptly. Please allow 1-2 weeks for the card to be received.

  Best Regards,

  Consumer Affairs

  Customer Answer

  Date: 01/08/2024

  I'm delaying responding to the message due to the 1-2 week mail time for the rebate.  I don't want to say the case is resolved if the rebate doesn't come.  

  Customer Answer

  Date: 01/08/2024

  I'm delaying responding to the message due to the 1-2 week mail time for the rebate.  I don't want to say the case is resolved if the rebate doesn't come.  

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Yokohama tires Oct. 10th 2023 which was under their fall rebate program.. The tires were purchased at *********** of ****************** **. I completed an online form with tracking no. *******. I was unable to track that number and did not here from Yokohama. I then called Yokohama on ************ and was told to send info of my purchase to an address in ******* ******* That was *********- 2023. Again I have not heard from Yokohama and that number ************ does not get me to Yokohama now. I would like Yokohama to send the 70 dollar rebate to my address ***************************

  

  Business Response

  Date: 01/02/2024

  Hi ****,
  
  I pulled up your information and can see that ****** promotions mailed out the rebate card on 12/28/2023. Please allow approximately two weeks for delivery.
  
  Best Regards,
  Consumer Affairs

  Customer Answer

  Date: 01/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************