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Business Profile

Pest Control Services

Corky's Pest Control Santa Ana

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 16th, 2024 we had a technician from *****'s Pest come out to our property on ******************************************************************. There was a dead animal smell in the bedroom and we thought there might be a dead animal underneath the house. I spoke to a customer service associate from Corky's Pest the day prior and she told me there would be a $250 charge for the carcass removal service. She said she needed a debit card on file before the technician would come out the next day. I gave her my debit card information, assuming my card would be charged after the service of removing the carcass was successfully performed. Once the technician came out the next day he went underneath the house and didn't see a dead animal where we suspected one to be. The technician left, no service was rendered and no solution to our problem was offered. When I checked my bank account later that day I found a $250 charge on my card for the carcass removal even though there was no carcass removed and no service was performed.Attached are the technicians notes which clearly state there was no animal found, as well as the receipt with a $150 charge for the dead animal removal, there was no dead animal removed, and a $100 specialty charge, which I do not know what this is for since the company didn't inform us. We have spoken to customer care multiple times with no solution. We requested to speak with a supervisor, no success. The company blocks all our attempts to come to a resolution.We request a refund since no service was rendered.

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is saying that we owe them $220.00 We paid the initial amount when team first came out. No one has come to our home since the initial service dates which were already paid. We have attempted multiple times to call the company and we can't reach anyone. We request to terminate our account with ********************** since we cannot reach them and have not received any services for which they are billing.261713 is our account number.

  • Initial Complaint

    Date:02/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *****'s is supposed to come out to my home every 6 weeks for pest control service and there is a monthly charge of $62. However, they either do not show up at all or try to delay it as much as possible. In 2023, they did not show up for over two months yet still charged me every month without fail. Last time they were at my home was Nov 20th and when I called on Jan 24th to confirm when they are coming back again they told me it won't be till Feb 12th, which is way more than 6 weeks. As I was in a conference, I had to call them back. When I called back to cancel on 1/29, they said no problem and they refund will take few days to process. Since then, I have called 3x and they either said they are working on it or they just hang up on me. The last person I spoke to said that since I cancelled after the billing date, which was 1/24, they are REFUSING to refund me, even thought I DID NOT receive the service. This company is a complete fraud as my other friends who also use them are experiencing the same issue. I am requesting to a full refund of the overcharged amount for a service that I did not nor will I receive!

Corky's Pest Control Santa Ana is NOT a BBB Accredited Business.

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