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Review fromDan J
Date: 12/28/2023
1 starDan J
Date: 12/28/2023
purchased and installed one of your pumps in February 2023. The invoice number is ******. I sent an email to customer service with pictures and video of the pump and where it is leaking after 10 months of usage. I received an email the next day letting me know that the pump is leaking from the shaft seal which is not covered under warranty. Nowhere on your website does it say that shaft seals are not covered under warranty. The website clearly states that you honor a one-year warranty on pumps. I will not be purchasing any pumps or Motors from your company until this problem is rectified. You should be ashamed of yourselves putting a made in the *** sticker on your product when you will not warranty it.
Advantage Manufacturing
Date: 08/12/2024
1) You purchased the product well over a year ago and it is no longer under warranty (we do offer extended warranty coverage for $39/year.)2) We sent you extra seals and gaskets even though we weren't obligated to as a gesture of good will.3) Your pump had a failed seal, which is a sign of improper use. Our warranty is on defective manufacturing or material. Our warranty states; "warrants its products free from defects in materials and workmanship for a period of one year from the date of purchase." Pump companies don't cover failed seals.As for being ashamed of our treatment of you as a customer, I am far from it. In fact, I am incredibly proud of our crew, working here 6 days a week, bending over backwards for our customers, trying to help them whether they technically warrant our help or not here in ******************* in the ***. We are a small, family owned and operated company.To all the potential customers that read this review and my response, this proves that these reviews are real. I humbly ask that you consider all the other positive reviews and recognize that some people are easier to please than others.Good luck to you sir and thank you for your feedback.
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