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Business Profile

Travelers Checks

Mariner Finance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i started a personal loan with mariner finance and the automatic payment info was put in incorrect and got a letter about 2 months after saying my payment was late so i tried calling them multiple times and could not get through to the phone # on the letter then found a different phone # to a local office and called them and they said i could not pay it by phone or online that i had to mail in the payments and i told them that the routing # was incorrect for the automatic payments and i could just set up another one and they said i could not and online was now restricted even though they had my info incorrect. they dinged me for a payment over ********************************************************************************************************************* by phone. the phone calls are recorded and i asked them to listen to my calls and they would clearly see that the service employee told me i could only mail in a payment and not pay online and when i asked them to take off the **************************************************************** a new debit card and made payments but i let her know that their app and website would not let me and i even talked to their web support and he said i couldnt have access until i made a few payments by mail. i only want them to take off the 30 day late payment because it was their fault i could not pay it on time.

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