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Business Profile

Aquarium Dealers

Flipper Aquarium Products, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aquarium Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/18/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Flipper,

    My aquarium maintenance company purchased this "Flipper Edge Max" from their local authorized distributor "Central Pet Distribution". This was purchased for a new custom glass 60X60X36 aquarium. The flipper magnet was installed according to the instructions utilizing the included stainless steel blades for a glass aquarium. The magnet and blades were used a few times before I noticed extensive scratching from the blades. I have never seen anything like it before after years of using Flipper products on my other systems. I understand a scratch or scratches are possible over time if sand or debris becomes trapped on the pad side. But this was basically a brand new system with scratching everywhere those blades "scraped". These are thin scratches that can be seen when the light penetrates. There is clearly a manufacturer defect in this particular product and I am extremely disappointed.

    Business Response

    Date: 10/26/2023


    Thank you for reaching out. It was good talking with you a few minutes ago to get further details. I look forward to coming to see the tank later this week in person. Please send over photos by email to [email protected]. I look forward to immediately reviewing with our team.

    We do extensive blade inspections and continue to try and improve our products and are very disappointed to hear about his situation. 

    I look forward to seeing you later this week.

    Customer Answer

    Date: 10/26/2023





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20745825, and find that this resolution is satisfactory to me.




    Regards,



    I** *****








































Flipper Aquarium Products, Inc. is NOT a BBB Accredited Business.

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