We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bottled Water

Sol Wave Water

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bottled Water.

Complaints

This profile includes complaints for Sol Wave Water's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sol Wave Water has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 5, 2022 I was charged by sol wave water 177.52 & they happen to change their company name to salt water so that this transaction could go through. I had made a promise to pay back in August of 57$ dollars. Every month and to my amount of my past, due with the company I had water services with was completed. However, they broke their promise and charged me the amount above of one 177.52 without my consent, they broke the contract without notifying me and the bookkeeper named Cheryl said the owner told her let’s just charge them off and remove them off of our books. I told her I wanted him to refund that money and continue charging our agreement and she said the owner wouldn’t want to do that since I broke their promise. When I got behind on payments, I told them I agree, however, a new agreement was made, when I promise to pay them back monthly until the total amount was made. 

      Business Response

      Date: 12/20/2022

      The total amount of 177.52 was collected by mistake and has since been refunded. As of Decemeber 13th, the money had been returned to the customer. We have gone above and beyond for this customer and did everything we could to not send this customer to collections. We have also (as a show of good faith) waived $50 in bank returned item fees due to problems with payment.

       

      This complaint was taken care of on the 13th of December.

    Sol Wave Water is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.