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Business Profile

Clock Repair

Montecito Clock Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2020 I gave my Piaget polo watch with diamonds and mother of pearl to Ferdinand Geitner of Montecito clock gallery to repair with a 100 dollar deposit he has now had my watch for over three years. I have left several text messages, voice messages at his mobile number, and his work to return my watch to me. Sometimes he has replied one time I called him he answered the phone finally told me I could come pick up my watch. I went to get it, and the whole inside was completely gone. I asked him where it was. He said he sent it out to be repaired, I told him I want my entire watch back and now he will not return any of my calls to his shop or to his cell phone and I have text him several times he will not respond. I did tell him that I would have to take him to court he told me to go ahead , I have sent you pictures of my watch and in value of another watch that is very similar to mine except that it doesn’t have mother-of-pearl and the diamonds going on the inside like mine. I want my watch back. I want the value for it back I’m now scared that he doesn’t have the watch inside at all , I would be happy with just getting the value of the watch back instead of the watch since I don’t believe he has it and I’m afraid if he does, he won’t give it back the way it was plus I would like my hundred dollar deposit back I can’t believe somebody is in business and does this to people. I do know that he had a lawsuit against him recently please help me thank you.

Montecito Clock Gallery is NOT a BBB Accredited Business.

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