Dentist
Pathway Dental Group - Santa BarbaraReviews
This profile includes reviews for Pathway Dental Group - Santa Barbara's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBrian B
Date: 06/05/2025
1 starBrian B
Date: 06/05/2025
Note this is about the Santa Maria location.
The billing practices of this office or predatory. I had a credit on my account from work they had done that they'd over collected payment on (which is fine). But then when I went in for a cleaning they charged me for the fluoride (which they warned me about before I consented to it). When I checked out, they said the credit balance I had would cover the visit.
Later, they sent me a statement saying that I owed them $0.20 (that's 20 cents) because my credit of $31.80 covered the $27 for fluoride and there was a copay of $5 from my insurance that they didn't tell me about when I was there (they had my insurance already). Then after a month, they added a $10 finance charge. I told them that was absurd and that I'd be fine paying the $0.20 when I was in next and to please remove the $10. They said it could not be removed.
I've dropped them as a dentist and am reporting here about their ridiculous billing practices.
Pathway Dental Group - Santa Barbara
Date: 06/06/2025
We are not able to do treatment without a patient's consent. Insurance co-payments are set by a patient's insurance carrier. There is no predatory billing practices here for a $30 balance for copayments that were set by this patient's insurance company. Any treatment costs are estimates based on the information provided to us by a carrier and the insurance carrier also provides copayment information directly to their subscribers. Finance charges are only applied after a balance is unpaid after 30 days and is outlined in our financial policies that patients sign upon becoming a patient in our practice. We are sorry to hear about their patient's experience but there was not an ill intent on our part or predatory practices at pay. This was simply a copayment owed for services the patient had rendered in our office.Review fromThomas T
Date: 05/21/2024
1 starThomas T
Date: 05/21/2024
This business said I needed multiple procedures done before they would do a cleaning. After visiting another dentist regarding these so called “needed” procedures I was told that none of these needed to be done. They also misled me about complimentary x-rays and tried charging me for them. They managed to get insurance to pay for an examination and are trying to get me to now pay for these x-rays. It seems to be a bit of a scam. They require all these things to be done before a cleaning. Avoid like the plague would be my advice. Quite unethical and unwilling to even address the complimentary x-ray promise. I have contacted the insurance company who noted the matter. Just so sad that this is the kind of health/dental care we have to endure in this country. On top of paying top dollar for the best insurance they still find ways to scam everyone. I guess it’s one dentist’s opinion over the other right? If it walks and quacks like a duck………Pathway Dental Group - Santa Barbara
Date: 05/28/2024
We are very sad to see the false and slanderous information posted here Mr. T*****. We did everything we could to help you, including responding to all of the complaints posted here. Our providers would never recommend treatment that was not necessary and it is very worrisome that you are being told otherwise as we have the facts from your records to show the reason for your needed treatment should your new provider like to review them with us. We wish you luck in your new office.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.