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Business Profile

Legal Document Help

USA Legal Doc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They’re do business as ID Secure as I canceled this service after one day realizing there are no lawyers only a website and then a bunch of numbers anyone can find on Google. Then I was charged by another company stating this company signed me up. I had to cancel my card because this is definitely a scam company. I’m filing a police report and contacting consumer affairs as well.

    Business Response

    Date: 03/10/2025

    Customer G****** **** contacted our office and enrolled in our service on 01/03/2024 08:33am. All fees and billing terms were disclosed prior to the customer providing his/her credit or debit card for billing. The customer was also informed that he/she could cancel service at any time, for any reason, with no future billing, via telephone, email or text message.


    Please note that we have no record of the customer contacting us to cancel service or request a refund from the customer, other than this complaint.

    Customer satisfaction is very important to us and based on this complaint, we have canceled the service and issued a full refund of any and all charges to the customer’s credit or debit card. We apologize for any misunderstanding or inconvenience this may have caused.

    Sincerely,
    USA Legal Docs

  • Initial Complaint

    Date:10/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first paid 1.99 to get a list of pro Bono lawyers. Never agreed to a membership. They proceeded to charge 19.99 to my card. I am a senior on disability going through a very difficult and dangerous child custody case of my granddaughter. These people are scammers. I just want my money back

    Business Response

    Date: 03/10/2025

    Customer M****** ***** contacted our office and enrolled in our service on 2023-09-27 11:24:07. All fees and billing terms were disclosed prior to the customer providing his/her credit or debit card for billing. The customer was also informed that he/she could cancel service at any time, for any reason, with no future billing, via telephone, email or text message.

    Please note that we have no record of the customer contacting us to cancel service or request a refund from the customer, other than this complaint.

    Customer satisfaction is very important to us and based on this complaint, we have canceled the service and issued a full refund of any and all charges to the customer’s credit or debit card. We apologize for any misunderstanding or inconvenience this may have caused.

    Sincerely,
    USA Legal Docs

  • Initial Complaint

    Date:09/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called for a per bono lawyer. They said they would need $1.99 for access to lawyers. They told me I would get free coupons but said I didn't want them. Told them not to bill for any further services on the phone. They said they would charge me $19.98 per month. I had 7 days trial. How can I make sure they don't charge me any further funds.

    Business Response

    Date: 03/10/2025

    Customer A******** ****** contacted our office and enrolled in our service on 2023-09-12 12:10:42. All fees and billing terms were disclosed prior to the customer providing his/her credit or debit card for billing. The customer was also informed that he/she could cancel service at any time, for any reason, with no future billing, via telephone, email or text message.

    Please note that we have no record of the customer contacting us to cancel service or request a refund from the customer, other than this complaint.

    Customer satisfaction is very important to us and based on this complaint, we have canceled the service and issued a full refund of any and all charges to the customer’s credit or debit card. We apologize for any misunderstanding or inconvenience this may have caused.

    Sincerely,

    USA Legal Docs

  • Initial Complaint

    Date:08/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this service online through Google. It said I would only be charged 1.90 to contact an individual who could answer a question for me.
    When I called the number, the individual said he couldn't help me. He referred me back to the original contact which gave me phone numbers that never answered the phone.
    Next thing I know, I'm being charged 19.90 on my bank card by this company. My bank disputed it. But they continue reccuring my account every month.
    I finally spoke to an individual today and he said I purchased a membership. I never agreed to a membership. I agreed to 1.90 for a one time listing, which never even offered any kind of my information. All they said was that they couldn't help me with my question.
    I never agreed to a membership. It was not even suggested to me. They are billing me for a non-existent product. It's Fraud.
    I want my money returned.

    Business Response

    Date: 03/10/2025

    Customer D****** **** contacted our office and enrolled in our service on 04/12/2022 06:14am. All fees and billing terms were disclosed prior to the customer providing his/her credit or debit card for billing. The customer was also informed that he/she could cancel service at any time, for any reason, with no future billing, via telephone, email or text message.

    Please note that we have no record of the customer contacting us to cancel service or request a refund from the customer, other than this complaint.

    Customer satisfaction is very important to us and based on this complaint, we have canceled the service and issued a full refund of any and all charges to the customer’s credit or debit card. We apologize for any misunderstanding or inconvenience this may have caused.

    Sincerely,
    USA Legal Docs

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