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Business Profile

Multimedia Computers

Bright Market, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 49 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of software through Bright Market, LLC dba FastSpring. *** ****** **., Santa Barbara, CA 93101. They are agents for a company named Audinate. FastSpring emailed me a serial number with my purchase that did NOT WORK and this purchased software would not load the necessary driver to make it functional. FastSpring told me to deal with Audinate for a refund. I sent screen grabs depicting that this software was not working. Audinate stated there system indicated that the serial number was activated which was clearly NOT THE CASE and refused to make a refund of my $ 49.99. Audinate appears to be an organization hiding behind a web wall. Their website has no corporate information listed, physical address or even a phone number. I asked FastSpring for this information since they charged my Amex and are agents for Audinate and pass on the collected funds to them. FastSpring totally ignored my request. This has been a very frustrating experience.

    Business Response

    Date: 12/12/2022

    Hello G***** *****,

    Thank you for bringing this matter to our attention.

    I have attempted to issue a refund for your order to resolve this issue for you.  However, an open dispute that you have initiated with your payment provider will not allow a refund to be processed.

    I do apologize for any inconvenience. Please let us know if we can be of further assistance.

  • Initial Complaint

    Date:09/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a charge on my credit card from this company and I never have heard of them before in my life! They charged me at 2 am in the morning hoping i would not be up, but I work overnight and My card has no balance anyway! I immediately called my bank and reported them for fraud. I NEVER use my credit card for anything so how these people have my number is insane. To top it all off, the BBB posted a number that leads you to a LOOPING voicemail saying if you found a charge in your CREDIT card then visit a website NOT LISTED anywhere on the internet. Im disappointed in BBB that they DID NOT NOTICE THIS.

    LEGAL ACTION

    Business Response

    Date: 09/21/2022

    Thank you for bringing this matter to our attention. 

    As you mentioned, your payment method could not be authorized due to lack of sufficient balance.  Therefore, there has been no charge. 

    The attempted transaction is the result of a subscription initiated on September 7th for Auto-Tune Unlimited Monthly (14 Days Free).  At the time of your order, you agreed to be automatically charged at the end of your free trial.  A copy of your free trial receipt is available here: https://antarestech.onfastspring.com/popup-antares-js/account/order/ANT###-###-####-29740/invoice/IVGRNMBXGJHJHMNH6UT3WYVBGBG4

    I have cancelled your subscription since you prefer not to continue with this service and your card will not be charged. 

    Please let me know if I may be of further assistance.

  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company charged 224.90 once in 7/25/2021 and once aging on 7/15/2022 on my card. I did not buy anything from this or any other company on these dates for this specific amount. It does not say what these were for either. I did not see the first charge last year but I have filed a dispute w/ my card for both of these transactions.

    Business Response

    Date: 08/10/2022

     

    Thanks for reaching out to us here at FastSpring. Unfortunately, we were not able to locate an associated case # or order #s with the information we were provided so far. We would like to help, but will need some additional information. Can you please provide the last 4 numbers of the card that was charged?

     

    Best,

    FastSpring Support

  • Initial Complaint

    Date:07/25/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fastspring company takes your payment never delivers serial number to activate software product...completely useless waste of time and money. Complained to Paypal but fastspring.com company not only employs bad actors, they have a company wide culture of organized crime. No good faith business with this entity. It's corrupt from start to finish, IMHO get a bulldozer over to Santa Barbara, California bull doze this fake company to the ground and start over.

    Business Response

    Date: 07/25/2022

    Hello Mr. S******. 

    I'm sorry to hear that you did not receive the expected product delivery.  I have searched our database for any orders under your name or email address and can not find any history for either.

    I'm happy to further assist you. If you would supply the date and amount of the transaction with the last 4 digits of the charge card that was billed, this will aid in my search.  Also, if there is another name and email address which you used for your order, please provide this informaiton.

Bright Market, LLC is BBB Accredited.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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