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Average of 14 Customer Reviews
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Review fromPeg F
Date: 07/10/2023
1 starI have a mystery charge from FastSpring on my paypal. How did they get my info? I cannot find a way to contact them. I dont know who they are. Will now dispute the charge thru paypal, but worried they will phantom charge me again, so will also cancel my credit card.Review fromLawrence E
Date: 06/29/2023
1 starLawrence E
Date: 06/29/2023
There is no working customer support email address, despite the reference to it in some listed replies to customer comments. A product I purchased via them from ON1 photo software has not shown up in my ON1 account after a week yet. I have not been able to reach FastSpring. wtf!!! what a ripoff!!! I am canceling my Ppal w/them
Bright Market, LLC
Date: 06/30/2023
Hello L*******. Thank you for bringing this concerning matter to our attention. While FastSpring has processed your order, we do not handle the management or facilitation of your subscription. I do see that you were provided a license number after order completion. With this, you should be able to activate your subscription. If you do not have this, please reach out to us at https://fastspring.com/consumer-support/ and we will be happy to resend you that information. If you would like to contact the Capture One Store, their email address is referenced on your invoice. I will repeat that here for your convenience: [email protected] .
I hope you find this helpful.
FastSpring Support TeamReview fromRoger L
Date: 05/07/2023
2 starsRoger L
Date: 05/07/2023
There is no working customer support email address, despite the reference to it in some listed replies to customer comments.
A product I purchased via them from ON1 photo software has not shown up in my ON1 account after a week. I have not been able to reach FastSpring.
I understand that they are an intermediary, but in a situation like this, there should be a way to contact them.
Roger LBright Market, LLC
Date: 05/08/2023
Thank you for bringing the problem to our attention.
If you need further assistance, please don't hesitate to contact us directly at [email protected].
Regarding the recent order you mentioned, it appears that it was set up using a different email address than the one ending in "@aol.com". However, I have taken the necessary steps to edit the email address to the correct one, which is ************@gmail.com. I have resent the order details to this email address. I hope this resolves the concern you had. If you have any further questions or issues, please feel free to let us know.Review fromAlex L
Date: 07/26/2022
1 starI purchased a defective product through Audfree and have been refused a customer refund. I asked for a refund within 24 hours as the product was clearly defective and crashed my system (windows 10). I have found the customer service department to be unprofessional. Please do not purchase through this company. I've never written a review on BBB but am because I feel I got scammed.
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