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Business Profile

Orthopedic Appliances

The Good Feet Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Appliances.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/29/2021 I went to the good feet store and was fitted with inserts for my shoes. Also purchased a pair of tennis shoes. T****** gave me instructions as to which inserts to wear at which time, I told her I do not wear shoes in the house. Being the # 3 would be the one to wear indoors. She point blank said this will not be an issue. After wearing the inserts, it has caused such severe pain I am down for 3 days. Terrible pain in my back, hips and legs. I had called and left several messages at the store for T****** to please get ahold of me. No return calls and I was told she was busy setting up the San Luis Obispo Store.
    I did get a returned call back from Jason on 12--22-21 that S**** is not coming up in the system. Also, that he has left a message for T****** as well. Never hear from T******.
    My wife was in San Luis Obispo and went into the Good Feet Store and T****** just happen to be working. My wife explained to her all the problems and down time that I was having. Also missed several days of work due to the pain. She said I was never informed of all the problems S**** is having. Please have him come in and I
    will refit him and make it right. I will also waive the $20 fee.
    On 6-7-22 I went into the thein San Luis and spoke to T******, she refitted me, and said this will solve the problems with pain etc...
    After 1 month of trying the new inserts, I went back to T****** and told her the pain is still the same she then told me oh well you're not wearing the #3 in the house that's the problem. She knew I don't wear shoes in the house before I paid for the inserts. I was very up front with her on this. Had she told me the inserts will only work if you wear them in the house i would have never made the purchase. I asked for a refund and T****** told me oh it's too late now. Basically, you're out the $ 1282.12. So sorry.

    Business Response

    Date: 09/27/2022

    According to our notes this customer was spoken to several times and came in to have refits for the supports. This all took place well past our return policy. This was purchased in July 2021 and came in for a refit in December of 2021. 

    She has been called and is welcome to be refit at anytime to try different supports, as they have a lifetime warranty, to try different options to address her concerns. We are happy to continue working with her until she receives the support she is looking for. 

    Thank you,
    H****** 

    Customer Answer

    Date: 10/03/2022





    I am rejecting this response because: the saleswoman point blank told me I did not need to wear inserts in the house since I told her I do not wear shoes in the house. Being the # 3 would be the ones to wear. I would have never purchased the inserts. then after months and months of pain, off work, she tells me oh that's the problem, you don't wear the inserts in your house.  T****** said wha****r it took to make a sale. And then would never return my calls, left messages, it was oh we can find you in the system, she is setting up the San Luis Store on and on. I would me more than Happy to meet the owner or store manager in Santa Barbara location. This is totally a scam to sell inserts.  I am requesting a full refund.  



    Stephen Harbison


























































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