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Business Profile

Project Management Software

Briq

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We engaged in services with Briq on March 21, 2024. We were sold an implementation timeline of 2-3 month with minimal company resource involvement. Upon reaching the sixth month and still not reaching a successful implementation or line of sight to completion - we request a refund from Briq. Upon that request, we received reactive attention to try to smooth over our "easy problems to fix" according to Briq CEO & Founder. Fast forward yet another month, we still were having daily issues with Briw - all of which consumed more time and money. The direct opposite of why we signed up for Briq to begin with. Since the bot IM took the greater part of seven months, we never had the opportunity to implement the credit card feature - which we paid for. When presented with a refund request, Bassem's reply was that they have decided not to do any retroactive work (meaning a refund) and was only willing to discuss new business! We understand that time is money - and we never asked to be fully refunded. However, we paid almost $30k for a product that did not work. Briq has been wrongfully enriched and is delivering a sub par product, with terrible customer service.

Briq is NOT a BBB Accredited Business.

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