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Business Profile

Wedding Consultant

RSVP Weddings & Events

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 22, 2021, I hired Tanya Paye to be my month-of wedding coordinator (see Wedding Manager Contract). I paid Tanya $1,750 as a deposit on September 22, 2021 to secure her services (see Venmo Payment 1 9.22.21). Per our contract, Tanya was to meet with me 4 times between September 22, 2021 and my wedding date on August 21, 2022 over zoom for “planning sessions”. Additionally, Tanya was required to respond to emails from me within 72 hours throughout the planning process. Tanya was also supposed to attend a “final venue walkthrough”, a rehearsal, and our wedding to coordinate the event. On October 8, 2021, I had my first planning session with Tanya over zoom. The planning session went according to plan. Between October 8, 2021, and November 20, 2021, I did not hear from Tanya at all, despite sending her inquiries over email. On November 20, 2021, I received an email from a temporary assistant claiming Tanya had been hospitalized and that that was the reason for the communication delays (see Email re Medical Issues 11.20.21). On December 9, 2021 I received another urgent message from Tanya stating that not only was she in the hospital, but her phone and email had also been hacked and she was working on fixing the issue (see Email re Medical Issues and Hack 12.9.21). On December 10, 2021, Tanya sent another email claiming she was in the ER (see Email re Medical Issues 2 12.10.21). On January 19, 2022, Tanya sent an email claiming everything was back to normal (see Email re Back to Normal 1.19.22). On February 10, 2022, I had a planning session over the phone (not zoom as before) with Tanya. After that, she failed to respond to any contact efforts. I paid her in full per our contract but she did not show up for my wedding or provide any planning services. 

RSVP Weddings & Events is NOT a BBB Accredited Business.

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