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Business Profile

Wine Broker

Gold Medal Wine Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wine Broker.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.




    Complaint: 20641911



    I am rejecting this response because: I'm still owed for October, she is stating my last order is in September. From the beginning when the order was placed on October 3, 2022, I received my first order of wine in November. Which would leave my last order arriving in October 2023. She even stated the order was placed in October but was not shipped until November which means they are a month behind. 12 months is what was paid for and has not been received, by their account they are a month behind.   



    Regards,



    T******* *******


























































    Business Response

    Date: 09/22/2023

    I called T******* and we spoke about her account. She is the gift recipient of a prepaid 2 bottles, to ship monthly for 12 months. There was an email that was sent in error of an invoice but nothing was charged and I explained to T******* that anything ordered in addition to the prepaid membership would be additional money. I advised we owe her for Aug as this was damaged in transit and we also owe her for September and she thinks the orders started November 2022 so I am looking into this. We have received email correspondence and phone calls from her in the past - so our phones are in working order as is our email.

    Business Response

    Date: 09/26/2023

    After speaking to T******* I advised her I would send her an email outlining all the orders we have shipped and what was due. Please see the email below:

    Hello T*******,

    Please see the schedule below for the orders which started in October 2022:

    1. Order ID 2852527 - Oct. 3rd 2022 - tracking number 1Z*************183
    date shipped October 13th 20222

    2. Order ID 2864947 - Nov. 1st 2022 - tracking number 1Z8429XXA******811
    date shipped November 18th 2022

    3. Order ID 2877253 - Dec. 1st 2022 - tracking number 1Z8429XXA******665
    date shipped December 15th 2022

    4. Order ID 2905240 - Jan. 1st, 2023 - tracking number 1Z8429XXA*******04
    date shipped January 26th, 2023

    5. Order ID 2910286 - Feb. 1st, 2023 - tracking number 1Z8429XXA******143
    date shipped February 16th, 2023

    6. Order ID 2925453 - March 1st, 2023 - tracking number 1Z8429XXA******642
    date shipped March 16th, 2023

    7. Order ID 2938698 - April 1st, 2023 - tracking number 1Z8429XXA*********
    date shipped April 18th, 2023

    8. Order ID 2949283 - May 1st 2023 - tracking number 1Z8429XXA*******47
    date shipped May 12th, 2023

    9. GMW6702 - July 13th 2023 - tracking number  1Z8429XXA8******25
    date shipped July 20th 2023

    10. GMW6703 - July 13th, 2023 - tracking number 1Z8429XXA81*****26
    date shipped July 20th 2023

    11. GMW10443A - Aug. 30th 2023 - tracking number 1Z*************770
    date shipped Sept. 5th, 2023 (this is the damaged order I am processing today )

    12. GMW13684 - Sept. 22nd 2023 - this order includes the Aug replacement and will be 4 bottles total.

    So you can see we have honored the 12 shipments of the prepaid gift membership that was purchased for you.

    If you have any questions, please let me know.

    Thank you,

    M*****
    Customer Service Supervisor

    She has not replied to this email and she has received all shipments except the Aug and Sept orders that I have already shipped out to her. We do not owe her any more orders - they have been shipped.

     

    Thank you,

    M*****

    Customer Answer

    Date: 09/29/2023





    Complaint: 20641911



    I am rejecting this response because: It is 1 week later and I still have not received my order nor the tracking number for the order that was supposed to be place Friday September 22nd by Brittney, nor the order that was placed on August 30th. I have only received words of promise. I'm very disappointed. 



    Regards,



    T******* *******


























































  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a charge on my credit card today from this company. I have never purchased anything with them. I even tryed to type in my email address and click forgot password. I have no account and my email address is not in their system. I sent them and email with no response. I have reported this charge to my credit card company. I will receive a fraudulent report from my credit card company and can send that in as well once received.

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