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Business Profile

Acoustic Materials

Sonic Acoustics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Acoustic Materials.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased these accosting panels in early August of 2023. They were finally installed last week on 8/23/23. Since they have been putting off a toxic nauseous odor / fumes that has caused everyone in my family to have sore throats and headaches. I left outside doors open to air it out as well as run a heavy duty air purifier for 48 hours strait along with fans to try and deal with this toxic fume. I now have to have the same contractor I paid to install these panels to rip this all out which ha snow doubled my cost on this project. I have tried to contact this company 4 times with no response. I need to know what materials these panels are of and if it's harmful to my family. The packaging is not as advertised and only came in unmarked plastic with a UPC and made in ***** on it. It's also advertised as non toxic and odorless.

  • Initial Complaint

    Date:10/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought their Fstop Labs Acoustic Foam Panels, 12" X 12" X 0.4" Acoustic Sound Absorbing Panel Tiles through Amazon. I also following their website instructions using "3M double-sided tape (not included) to the back of each soundproof wall panels and adhere in the desired position". I bought 7 boxes panels each box has 48 panels. Within 5 hours all the panels are off the wall. I spent $89.53 on 3M tapes, it's all wasted.

    I email them about this problem, on 10/22/2022 email, David stated "we could actually offer you it for a refund of $89.53. Just to let you know, this is only for a one time offer of refund, this is for the tapes only". Please see file attached as 10112022.pdf. They agree to refund 3M tape - 89.53 back to me on 10/11/2022, but nothing from them anymore, no even an email back. This is not the correct way to treat your customer.

    I would like them to keep their words to refund me $89.53 and be a honest company to consume.

    file attached for your reference:
    10052022: email communication with Sonic Acoustics
    10062022: email communication with Sonic Acoustics
    10062022-3: email communication with Sonic Acoustics
    10062022-3: email communication with Sonic Acoustics
    10062022-4: email communication with Sonic Acoustics
    10102022: email communication with Sonic Acoustics
    10102022-2: email communication with Sonic Acoustics
    10102022-3: email communication with Sonic Acoustics
    10102022-4: email communication with Sonic Acoustics
    10112022: email communication with Sonic Acoustics, David agreed to refund $89.53
    10132022: email to follow up, no respond
    10172022-4: email to follow up, no respond

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